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Geoff - You are absolutely correct. If the user wants to interrupt the first three, then they can leave the Config Settings NULL, and the CED will pass to the CED node after the last prompt.
For the first three prompts (Play Media), ensure that the Configuration Parameters is set to "N" (without quotes), and just before the fourth prompt (Menu), place a Set node, and set Call.CallerEnteredDigits to "". We use this setup a lot in our envi...
Try this SQL against an AW SQL database:SELECT CASE WHEN ScriptType = 1 THEN 'Routing Script' WHEN ScriptType = 2 THEN 'Admin Script' ELSE 'Unknown' END AS [Type],COUNT(MasterScriptID) AS [Count]FROM Master_ScriptGROUP BY ScriptType
Typing this from memory, so please forgive typos:SELECT p.FirstName, p.LastName, p.LoginName, a.EnterpriseName, a.PeripheralNumber, sg.SkillTargetID, sg.EnterpriseNameFROM Agent aINNER JOIN Person p ON a.PersonID = p.PersonIDINNER JOIN Skill_Group_Me...
Try adding the domain accounts to the User List within Configuration Manager, with Configuration rights, and any Feature Control Sets, if you have them.
