Are all the 7900 series IP phones capible of handling more than 2 concurrent calls? What about the 6900 series? Thank you. -Tim ... View more

In the past few days I had to call into the Cisco Small Business support line (1 866 606 1866). Each time I reached someone with very heavy foreign (non-US) accents with various levels of technical ability. On top of this the phone connections were not great. It did not matter what time of day I called. This is a major frustration as these are time critical issues and I cannot be spending half my time, at customer sites during outages, repeating myself and trying to get an answer. While I respect that these folks are trying to be helpful (and are very polite) it is a huge step backwards then my previous calls that reached US based support engineers who were 90% of the time top notch. What gives? -Tim ... View more

A client of mine has an RV042 and wanted a trial of the ProtectLink Web content filtering. The trial has expired but the RV042 is still blocking websites such as Facebook. They have requested a user to have access but I can no longer modify the ProtectLink settings. Any ideas? -Tim ... View more

I have a client who has the AA setup so the caller needs to dial '1' and then dial an extension (3 digit). Some callers are just dialing the 3 digit extension directly from the main menu. What is happening is that if the extension they were trying to dial has a 2nd digit which is the start of an internal reserved group then instead of following the invalid input settings it says "Your call has been forwarded" and then disconnects. Example: At main AA menu caller should enter '1' (it will then say to dial extension at any time) followed by the extension (let's say extension '139'). This works fine. If at the main menu the caller dials '139' directly it waits for a bit, give the forwarded message, and then disconnects. I did run some syslogs on the call and it looks like it is trying to transfer the call to extension 39 (which does not exist and could not they have 3 digit extensions). Why would the AA not follow the invalid input settings? The UC320 is at 2.1.5 firmware. Syslog except below: Feb 20 13:13:33 UC320W user.debug voice: SAA_DBG:>>>>SAA_Checkdialplan: Feb 20 13:13:33 UC320W user.debug voice: SAA_DBG:Accepted. dn = 39 Feb 20 13:13:33 UC320W user.debug voice: SAA_DBG:>>>>SAA_CheckMenu Feb 20 13:13:33 UC320W user.debug voice: SAA_DBG:>>>>checkDialPattern input=39, dp=4 Feb 20 13:13:33 UC320W user.debug voice: SAA_DBG:>>>>checkDialPattern input=39, dp=5 Feb 20 13:13:33 UC320W user.debug voice: SAA_DBG:>>>>checkDialPattern input=39, dp=6 Feb 20 13:13:33 UC320W user.debug voice: SAA_DBG:>>>>checkDialPattern input=39, dp=8 Feb 20 13:13:33 UC320W user.debug voice: SAA_DBG:>>>>checkDialPattern input=39, dp=9 Feb 20 13:13:33 UC320W user.debug voice: SAA_DBG:>>>>checkDialPattern input=39, dp=# Feb 20 13:13:33 UC320W user.debug voice: SAA_DBG:>>>>checkDialPattern input=39, dp=* Feb 20 13:13:33 UC320W user.debug voice: SAA_DBG:>>>>checkDialPattern input=39, dp=x. Feb 20 13:13:33 UC320W user.debug voice: SAA_DBG:>>>>Execute AUACT Feb 20 13:13:33 UC320W user.debug voice: SAA_DBG:>>>>loadCurPA Feb 20 13:13:33 UC320W user.debug voice: Clear Feb 20 13:13:33 UC320W user.debug voice: SAA_DBG:>>>>SAA_LoadAudio, index = 0 Feb 20 13:13:33 UC320W user.debug voice: SAA_DBG:<<<<SAA_LoadAudio 1 Feb 20 13:13:33 UC320W user.debug voice: SAA_DBG:<<<<loadCurPA Feb 20 13:13:33 UC320W user.debug voice: SAA_DBG:play propmt 2 Feb 20 13:13:33 UC320W user.debug voice: SAA_DBG:<<<<SAA_DPSTimerCallBack Feb 20 13:13:33 UC320W user.debug voice: initPlayPromptFromFile 0 1 0 Feb 20 13:13:33 UC320W user.debug voice: en aa=en;vm=en;pm=English-US; 1 Feb 20 13:13:33 UC320W user.debug voice: Seperated String aa=en Feb 20 13:13:35 UC320W user.debug voice: Clear Feb 20 13:13:35 UC320W user.debug voice: SAA_DBG: End of prompt 0 1 Feb 20 13:13:35 UC320W user.debug voice: SAA_DBG:>>>>SAA_ExecuteAction(5a5228, 56f734) Feb 20 13:13:35 UC320W user.debug voice: [AA]: xfer to target=39 Feb 20 13:13:35 UC320W user.debug voice: SAA_DBG:<<<<SAA_ExecuteAction() rc= 1 Feb 20 13:13:35 UC320W user.debug voice: SAA_DBG:SAA_ExitAA Feb 20 13:13:35 UC320W user.debug voice: SAA_DBG: psao->rtval = 559db8 Feb 20 13:13:35 UC320W user.debug voice: CC:BlndXferTgt:39 Feb 20 13:13:35 UC320W user.debug voice: Calling:39@10.1.1.1:6060, rc=0 Feb 20 13:13:35 UC320W user.debug voice: [11:0]AAA Rel Call Feb 20 13:13:35 UC320W user.debug voice: SAA_DBG: lid=11 Feb 20 13:13:35 UC320W user.debug voice: SAA_DBG:>>>>SAA_Destroy Feb 20 13:13:35 UC320W user.debug voice: Clear Feb 20 13:13:35 UC320W user.debug voice: SAA_DBG:<<<<SAA_Destroy ... View more

A client of mine just reported that a new issues is happening that they have not seen in the past. When on the phone with someone after about a minute or so they can sometimes hear another phone ringing, the person on the other side can not hear the ringing. This seems to be a random issue. They are using SPA504 phones with a UC320 with the 2.1.5 build. They are also using SIP (no analog lines are connected to the system). Anyone see this before? -Tim ... View more

Can anyone point me in the direction of where to downlaod the PMF to enable TCPdump? I have this installed on one of my clients and now need to install it an another site to gather info to dianose a one-way audio issue. The UC320 Customization Clearinghouse does not have it listed. As general quesiton, are there any other PMFs designed to enable other support tools? Maybe Cisco can share and lower the calls into the support center. Thank you. -Tim ... View more

Is there a way to get back to the AA once a caller enters the voicemail of a dialed extension? A client of mine had the request so when callers reach a person who is not available they can get back to the AA and dial another extension. Thank you. -Tim ... View more

This should hopefully be an easy question. How can I record an alternate auto attendant message remotely and then make that the default AA message (or prefix it)? I have a client that wants to change the AA greeting when they are closed due to weather and then switch back to the original. I set up a DID to the prompt manager extension and they can record an alternate greeting but they never seem to replace/prefix the original. I read the Tech Lab #27 but wanted some additional input before making script changes as that lab is over a year old. Thank you. -Tim ... View more