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Thank you for your help.I have tryed to do that, without success.I wish to verify with you that is all right. When the agent start the conference, he calls a CM routing point. That RP is associate a CallType/script that execute a TraslationRoute to I...
Hi I am using ICM 7.2, UCM 6.1 and an IBM IVR. From a conference between Agent, Caller and IVR, the IVR set a Call Variable, then trasfers the call to a non existing DN and the new Call variable value is not returned to the agent. I have tryed the sa...
