I have gone through Cisco finesse using sandbox but now I would like to install finesse at my place.where can I get download and install steps?ThanksShubham
Hi Denise,Suppose if I am going with the finesse, uccx sandbox available by ciscothen can you help me with the steps right from reserving sandbox to agentlogin.Actually I've tried many times, but all the time got issues with agentlogin.Steps I follow...
Hi Denise,Some more queries like1. suppose if I am logged in as a agent from my own website then how will Iget trigger for incoming call or other notifications?2. Triage Call Log reports3. Call Counts reports4. Summary reportsThanksShubhamOn Tue, Ap...
Hi Denise,Suppose If I don't wanna use cisco finesse agent desktop and build my ownas per my need.I am not getting if all the rest apis are available so that we can buildcomplete system on own UI.APIs such as getting Incoming call notification, other...
Hello Denise/Paul,I've some more queries as listed below.1. Can we get a audio stream of current call using finesse system? if yeshow?2. How can I get the caller information i.e. location, name and otherfields?3. How can I get call status, reports re...
Hi Denise,Thanks for the update.One more thing, can you suggest any open source softphone which supportsconnectivity with uccx and finesse.ThanksShubhan