Hi,Please would you be able to help with the following queries:1. What was the Intention of Service Level Description when created? How was this field envisaged to be used?2. Standard Duration: This field shows in the UI in 9.4 (Service Details Page)...

Hi,I wonder if someone can advise on what use cases the - order type: Non-orderable - was envisaged to cover?I am not sure whether the intention was for (1) items that can not be order or (2) for items that require the user to be punch out to a diffe...