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- About Ben Cruice
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12-11-2012
6
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03-11-2013
12:20 AM
Is it possible to transfer a call through speed dial? What I want to achieve is to easily transfer a call to an outside number. What would be the best way to do this, so the user wouldn't have to dial the entire number every time.
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01-19-2013
08:28 PM
Thanks for the response. I'm unsure whether this will work though, I haven't tried it yet. But can't 'hops' only be set in either 'Longest-idle' or 'peer' hunt type? Also isn't the minimum hops parameter 2? Also what happens if a third call comes in? Would it go to extension 303? I guess what I would like to do is if a 301 is busy it should go to the BACD queue. Once in the queue if 302 is busy CFB, it should go to 303. But if 302 does not answer CFNA it should just play the MOH and stay on that extension until it's answered.
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01-17-2013
09:17 PM
Hi, I've setup a UC540 with 6x FXO lines using the addin VIC card. The 6x FXO lines have been split into 2 Trunk Groups. The client wants to be able to use 9 for dialing out on one group, and 0 for the other. I've setup the Outgoing Call Handling Preference for access code 9 to use 1(lowest) and then 2 for the second group for Group 1. For 0 access code it's the opposite. However when I try to save the configuration it reverts both 0 and 9 having preference 1 and then 2. Why does it not allow me to save two different priorities depending on the group?
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01-17-2013
08:19 PM
Hi, For a BACD, is there a way to change the Hunt Group Type to ' First Available' (Asterisk terminology)? The call flow is as follows: Call rings on receptions phone on a shared extension (301). If that is busy transfers to BACD (pilot 501). Members of the BACD Hunt Group are 2 other extension (302 and 303). In this case displayed on a side car (attendent console). This is so the receptionist can pick up other calls in the queue if she wants to. However currently the Hunt Group type is set to Sequential, which means the call will cycle through the 302 and 303 before it plays the MOH. Is there a way for the call to go to the next available extension 302, stay there and if not answered play the MOH, without hunting to the next extension 303?
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01-15-2013
10:50 PM
To clarify what they would like, please see below. They have 6x FXO lines split into 2 Hunt groups at the Telco. During business hours, Company A. Play prompt, “Thank you for calling Company A, we’re currently out of the office, so please leave a message”. Company B. Play prompt, “Thank you for calling Company B, we’re currently out of the office, so please leave a message”. Out of business hours Company A. Play prompt, “Thanks for calling Company A. We’re closed for the day, please leave a message” or similar. Company B. Play prompt, “Thanks for calling Company B. We’re closed for the day, please leave a message” or similar. I understand that you can't have two different messages for the same mailbox, and having four is too convoluted. What I will try is to send the call to two AA's (Company A and B) with the 'aa_sbcs_v03.aef' script and then have four custom prompts and set the 'No option Transfer to:' to go to either mailbox. This way they can also turn it on manually with the Night Service switch. The only downside to that is that it will still play the mailbox prompt that has been set for that extension, but I'm sure I can just delete it.
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01-13-2013
10:13 PM
Hi, I have setup a a UC540 with the Night Service ability, in a multi-tenant environment. Two hunt groups (3 lines each) go to two different shared lines. We have setup the night service to go to their respective voicemail mailboxes after hours. Is it possible to have a alternate voicemail message during business hours, but go to the same mailbox? During business hours, receptionist wants to be able to send the calls direct to voicemail when she’s out of office. Each business should go to a separate voicemail but it needs to be a DIFFERENT voicemail than the after hours VM. Eg; “Thank you for calling Company A, we’re currently out of the office, so please leave a message”. The other staff don’t want to answer calls if she’s not there. Out of business hours, calls go straight to a voicemail, “Thanks for calling Company A. We’re closed for the day, please leave a message” or similar. Or would this better be handled by an AA. But we don't want them prompted twice.
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Labels:
03-11-2013
Is it possible to transfer a call through speed dial?What I want to
achieve is to easily transfer a ...
01-19-2013
Thanks for the response.I'm unsure whether this will work though, I
haven't tried it yet.But can't '...
01-17-2013
Hi,I've setup a UC540 with 6x FXO lines using the addin VIC card. The 6x
FXO lines have been split i...
01-17-2013
Hi,For a BACD, is there a way to change the Hunt Group Type to 'First
Available' (Asterisk terminolo...
01-15-2013
To clarify what they would like, please see below. They have 6x FXO
lines split into 2 Hunt groups a...
Public Statistics
| Date Registered | 12-11-2012 03:50 AM |
| Date Last Visited | 08-18-2017 04:00 AM |
| Total Messages Posted | 6 |
