I did some more reading and the connection problem has to do with the inactivity timeout on the AP. The thermostat wants to go to sleep for about 30 minutes at a time to conserve the battery built into it. My AP was set to disconnect unknown clients after 60 seconds. The thermostat would wake up expecting to already be associated with the AP and the AP had already disassociated it and the thermostat couldn't handle that. The solution was increase the unknown client timeout to at least 30 minutes and now the thermostat is staying connected. I actually set my AP unknown client timeout to 10 hours just to be safe. So far the thermostat is staying connected. I'll post again after a couple of days to see if the fix is permanent. ... View more

I am trying to get a 2nd Gen Nest to connect to an 1142 AP running autonomous IOS 15.2(2)JB. I normally run the AP with WPA2 PSK and AES, but could not get the NEST to connect at all. I dropped down to WPA PSK and was finally able to get it to connect long enough to upgrade its firmware and register the Nest.com account, but since it rebooted, I can't get it to connect at all, even with WPA. The AP is 10 feet away from the thermostat, and the thermostat even shows that it has excellent signal, it just won't connect. ... View more

I will second the request for a way to silence duplicate IP address alerts. I've got a customer with a NAS that has dual gigabit ethernet connections that it load balances across and Onplus continues to squawk about the perceived duplicate IP address. Jeff Bright ... View more

Okay, after more troubleshooting, this is the same problem I experienced recently where the DNS resolution by Cox Communications in OK doesn't like some of the web redirects that are occurring within the Onplus portal. I opened a VPN connection to another network using another ISP besides Cox and was able to add the new customer. Jeff Bright ... View more

I have seen the same thing with an Onplus unit that I installed yesterday. NTOP works for awhile and then stops. Reboot, works for awhile and then dies again. Jeff Bright Bright Systems, Inc. Broken Arrow, OK ... View more

Hi Michael, I’m using IE8. I’m using Cox Communications for my office internet connection. I tried several different computers here in my office, with some running IE8, IE9 and firefox and none of those computers can access the registration web site. I opened a VPN connection to one of my customers networks and tried to access the registration site from there network and it worked. They use a different ISP. Maybe Cox Communications is having an issue? Anyway, you are correct the web site is up. Thanks for responding to my support request. Jeff Bright ... View more