Could you please verify the "Deliver messages via" setting located under Centralized Services > Spam Quarantine, which is intended to route messages through the specified servers?Please verify the "tophosts" command output for any active recipients. ...

The C170 and version 11.0.2 have reached their End-of-Life (EOL) and End-of-Support (EOS) milestones. I recommend deploying a new machine with a supported version. 

What error message do you encounter when attempting to log in? It appears that your account might be locked. You can verify the account status by using the userconfig command.

Hello Dinesh, It seems you are impacted by the bug detailed here: https://bst.cloudapps.cisco.com/bugsearch/bug/cscvv33888. If updates are still being received, this issue can ignored as the updater process restarts automatically. Kind Regards,    Ki...

Hello, Version 12.5 has reached its end-of-life and is no longer supported. It is advisable to upgrade the Email Security Appliance to a version that is currently supported, which could potentially resolve the issue. For more information, please refe...