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Good Afternoon, I'm having an issue getting a macro to work within Desktop Administrator for a test work flow i have setup. I have a need to force agents into Email Ready after each call. I was trying to achieve this by creating a macro via the Voice...
Good Morning All,We have several departments in our environment that use the Auto Answer for headset feature. We also have screenpops that load via CAD voice contact work flows that will launch necessary windows for the agents upon the Ringing event....
Good Morning All,I have a few questions regarding call redirect vs calling a script directly via subflow..Are there general guidelines of when you should use one method versus another? I have a menu option in Script A that when chosen by a user, will...
Hi Aaron, I did see the note in the help file, however it appeared that Agent State Action only applied to the call state, and did not affect email state. I was hoping because of that, a macro could be setup to send the keystrokes. It doesn't appear ...
Anyone have some experience creating Macro's for CAD to invoke keystrokes? Or had a similar issue that i'm having? Was hoping there was a quick and easy answer to this perhaps due to something silly i was or wasn't doing correctly...
Jay,The only settings I was able to find were under the DN Lines themselves in CM. I'm not sure if it is the same beep or not though.From CM ---Device --> Device Settings --> Device Profile --> Select Profile --> Select your DN Line On that page ar...
We were unable to find any settings in Call Manager related to the beep or any timers to extend it. Looked in various sections like the cluster settings under service parameters and through the help files.It could be a feature of the phone itself th...
Thanks for the information.So when i use the subflow step instead, i should still have to use the dequeue step right before ? I just want the reporting to reflect accurately as possible... If i don't dequeue it from the original CSQ before calling t...
