Hello VIctor,UCCE Compatibilty doc has information on supported Voice GW platforms for SIP DIaler:http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/ipcc_enterprise/compatibility_matrix/ipcccompat.pdfThanks,Denis
Hello Ahmed Esmat,I have done some research on this and for your first question , I found the following end of sale doc:http://www.cisco.com/en/US/prod/collateral/voicesw/ps6790/ps5748/ps378/prod_end-of-life_notice0900aecd8056d459.htmlThis recommends...
Hello Amer,I have seen it a few times so I knew it was a bug. I am trying to confirm if there is a patch for this before 8.0(2) is out. If there is I will let you know.Thanks,Denis
Hello Amer,There is a known defect in CAD 8.0 for this:CSCti47126 Call and ECC Variables not displayed in agent desktopThis will be resolved in CAD 8.0(2).Thank you,Denis
Hello David,If i was me deploying it, I would have the calls coming in through CVP and get the treatment that way. It seems more complicated to have it come to IPIVR and then back out and then to CVP. But I think you could probably do it either way b...
