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Member since ‎11-04-2005

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I've used Lumenvox with no problems in previous lives, but this is the first time with UCCX 12.x and I just can't get it work. Anyone out there have this working? david
I have a customer that has both an 11.x and 12.x CCE instance. We finally got everyone off the 11.x, but we don't want to get rid of the data just yet. My thinking is to leave a single AW/HDS behind and add a data source to the 12.x CUIC. However, wh...
I would like to explore if BRE could be used as a DB for hours of operations. However, the lookup needs to have multiple dimension: Schedule name, day of week, and current time. My thinking is that if you can pass those 3 data points to BRE and if it...
Running UCCE 12.0 and I'm at a complete loss here. We randomly get an above average number of abandoned calls. Generally in the first 30 seconds of being in queue. The TCD disposition is not any of the <7 codes, but the RCD does show error code 448. ...
I can't find any reference on this in the documentation. Can you configure the short call timer in PCCE like you can in UCCE? And if so, how?   Thank you!   david
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Member Since ‎11-04-2005 06:16 AM
Date Last Visited ‎09-22-2023 03:47 AM
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