Anyone gotten dial time to be respected by CCX 12.5? Here's what I'm sending to the campaign:
Account Number, First Name, Last Name ,Phone1, Phone2, Dial Time
500QAE,Other,Agent,5551235555,,16:01
But the call is sent to the agent immediately. I u...
I've used Lumenvox with no problems in previous lives, but this is the first time with UCCX 12.x and I just can't get it work. Anyone out there have this working?
david
I have a customer that has both an 11.x and 12.x CCE instance. We finally got everyone off the 11.x, but we don't want to get rid of the data just yet. My thinking is to leave a single AW/HDS behind and add a data source to the 12.x CUIC. However, wh...
I would like to explore if BRE could be used as a DB for hours of operations. However, the lookup needs to have multiple dimension: Schedule name, day of week, and current time. My thinking is that if you can pass those 3 data points to BRE and if it...
Running UCCE 12.0 and I'm at a complete loss here. We randomly get an above average number of abandoned calls. Generally in the first 30 seconds of being in queue. The TCD disposition is not any of the <7 codes, but the RCD does show error code 448. ...
1. You more than likely don't have CPA configured or supported.
2. I am not sure I understand what you're trying to do here. Does the caller need to enter DTMF in order to get the bill due? If so, more than likely DTMF is not working which would line...
The answer of yes is correct, but probably not how you expect it to be. Wrap up codes are directionless. An agent on an inbound or an outbound can pick any wrap up code. What you're looking for would require customization to only display ABC code for...
I've seen a solution where a custom app monitors specific extensions and any time a call connection happens a disclaimer is played. "This call is being recorded." Something like that would solve what you're looking for. You don't need CCX or anything...
What is the VIP actually get you? Specially with ASR you'll want to stick the connection to a single ASR server otherwise troubleshooting is going to be a huge pain. Besides what @bill.king1 said that it might not be supported, I don't see the benefi...