About david.macias

david.macias · 08-16-2023

I've used Lumenvox with no problems in previous lives, but this is the first time with UCCX 12.x and I just can't get it work. Anyone out there have this working? david

david.macias · 06-28-2023

I have a customer that has both an 11.x and 12.x CCE instance. We finally got everyone off the 11.x, but we don't want to get rid of the data just yet. My thinking is to leave a single AW/HDS behind and add a data source to the 12.x CUIC. However, wh...

david.macias · 12-30-2022

I would like to explore if BRE could be used as a DB for hours of operations. However, the lookup needs to have multiple dimension: Schedule name, day of week, and current time. My thinking is that if you can pass those 3 data points to BRE and if it...

david.macias · 08-25-2022

Running UCCE 12.0 and I'm at a complete loss here. We randomly get an above average number of abandoned calls. Generally in the first 30 seconds of being in queue. The TCD disposition is not any of the <7 codes, but the RCD does show error code 448. ...

david.macias · 11-16-2021

I can't find any reference on this in the documentation. Can you configure the short call timer in PCCE like you can in UCCE? And if so, how? Thank you! david

david.macias · 09-25-2023

Maybe open a TAC case or make sure you're at the latest version. I can tell you with 100% certainly that REST step works fine with 12.5 latest version. david

david.macias · 09-25-2023

You tested the REST request with something like Postman and it works, right? Next step is either MIVR logs or a packet capture from your UCCX server to try and figure out what the network is seeing. david

david.macias · 09-22-2023

I faced the same issue and figure out a way to be able get it done using Google sheets out of all things. I’ve been meaning to post a blog about it, but I’ve not gotten around it. Ping me directly and I can show you what I’m doing and hopefully it ca...

david.macias · 09-19-2023

This is the way the API is pretty straight forward and easy to consume. A bit of Python code will get you want you need. david

david.macias · 09-19-2023

+1 for passing along that information it would be nice if this was included in the release notes. david

Member Since	‎11-04-2005 06:16 AM
Date Last Visited	‎09-22-2023 03:47 AM
Posts	3,903
Total Helpful Votes Received	2276

User Statistics

User Activity

Anyone running UCCX 12.x with Lumenvox for ASR?

Decommisioning an old CCE instance what do you do with the HDS?

WxCC BRE use case for hours of operations?

Abandoned call invetigating error 448 in RCD

PCCE Short Call Configuration?

Re: UCCX REST API fails

Re: UCCX REST API fails

Re: Debug an HTTP Request in Webex Contact Center

Re: SQL Query for Team Resources

Re: Task Routing API URL & Documentation