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david.macias
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About david.macias
05-16-2022
david.macias
VIP Advocate
Awards
2
Cisco Designated VIPs
2021 Contact Center
2022 Contact Center
1
Spotlight Awards
English Community, Developer of the Month, july 2020
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Awards
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Member since
11-04-2005
3529
Posts
1989
Helpful
254
Solutions
Certifications
Latest Contributions by david.macias
Latest Contributions by david.macias
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Re: Dialogflow ES and CVP 12.6.1
Created by
david.macias
in
Contact Center
05-17-2022
05-17-2022
Did you try this on dCloud? They have PCCE 12.6 It's using VVB 12.5.1. I believe I know someone who ...
Re: This is where XPath comes to
Created by
david.macias
in
Contact Center
05-17-2022
05-17-2022
Another cool way specially if you're looking to know carrier or if it's a mobile number would be to ...
Re: Dialer can assign an agent to a particular customer(Outbound Campa
Created by
david.macias
in
Contact Center
05-12-2022
05-12-2022
No not possible out of the box. Your best bet is to have a campaign per agent then have a mechanism ...
Re: Abandoned Call in Callback Queue
Created by
david.macias
in
Contact Center
05-12-2022
05-12-2022
I would spend some time googling how to get and review MIVR logs using RTMT. It's a great tool, but ...
Re: Abandoned Call in Callback Queue
Created by
david.macias
in
Contact Center
05-11-2022
05-11-2022
Assuming UCCX, I've seen this where the script executes the max steps and the call drops. david
Re: Can use some help with UCCE/ICM 11.6 dynamic IF node
Created by
david.macias
in
Contact Center
05-10-2022
05-10-2022
Thanks for the reminder I actually mispoke. There is a PQ.{PV}.LoggedOn dynamic statement, but there...
Re: Can use some help with UCCE/ICM 11.6 dynamic IF node
Created by
david.macias
in
Contact Center
05-10-2022
05-10-2022
Should have provided an answer, so here's how you can do it: If PV=X and PV=Y, then go to your speci...
Re: Can use some help with UCCE/ICM 11.6 dynamic IF node
Created by
david.macias
in
Contact Center
05-10-2022
05-10-2022
You can't do dynamic IF statements. david
Re: UCCX REST Editor Step. Retrieve items from an SQL database
Created by
david.macias
in
Contact Center
05-05-2022
05-05-2022
One more thing to note it looks like the URL will have to be encoded to pass the query and all the c...
Re: Add agent to PCCE 12.5
Created by
david.macias
in
Contact Center
05-04-2022
05-04-2022
Is it because of the Department, if you change that do you get a peripheral? david
Re: CCX ANI modification-Get Call Contact Info for External Calls
Created by
david.macias
in
Contact Center
04-26-2022
04-26-2022
I don't know of a way and don't think it's possible to actually modify the call data, the links post...
Re: Finesse 12.0 gadget testing with nocache
Created by
david.macias
in
Contact Center
04-24-2022
04-24-2022
Your experience is very unique. The last gadget I developed PCCE 12.5 didn't have this issue at all,...
Re: Finesse 12.0 gadget testing with nocache
Created by
david.macias
in
Contact Center
04-23-2022
04-23-2022
Weird, I've seen ?nocache or the CLI command to clear the cache work on 12.5 and 12.6. Can you doubl...
Re: CCX ANI modification-Get Call Contact Info for External Calls
Created by
david.macias
in
Contact Center
04-22-2022
04-22-2022
I'm not sure I understand what you're asking. Are you not getting the customer ANI to UCCX? david
Re: Webex for Developers: Public Hackathon
Created by
david.macias
in
Webex for Developers
04-21-2022
04-21-2022
That worked exactly like you defined it. Thank you! david
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Public Statistics
Date Registered
11-04-2005
06:16 AM
Date Last Visited
05-16-2022
02:39 PM
Total Messages Posted
3,529
Total Helpful Votes Received
1989
Helpful Votes Given To
User
Helpful Count
Mike Palkovich
5
mitheath
5
harresh123
5
David Liedle, Dev Evangelist
5
Omar Deen
45
See all >
Helpful Votes From
User
Helpful Count
18Simple4
5
David Liedle, Dev Evangelist
5
Aaron Burns
15
Vaijanath Sonvane
5
floatingpurr
35
See all >
Awards
Cisco Designated VIPs
2021 Contact Center
Cisco Designated VIPs
2022 Contact Center
Community Spotlight Award
English Community, Developer of the Month, july 2020