I want to build a Finesse gadget that sends data to an API, this API needs a 256 character unique ID I receive when the call first arrives to Cisco. The format is generally something like this f34bc05d-5ea5-4091-adc7-67a03e1234f9 however the document...
Anyone created a custom CCX report to provide agent level details around preview campaigns? I've not looked at the documentation yet, but hoping someone has done this before and can confirm if it's possible. I am looking to create a report that has a...
Anyone gotten dial time to be respected by CCX 12.5? Here's what I'm sending to the campaign:
Account Number, First Name, Last Name ,Phone1, Phone2, Dial Time
500QAE,Other,Agent,5551235555,,16:01
But the call is sent to the agent immediately. I u...
I've used Lumenvox with no problems in previous lives, but this is the first time with UCCX 12.x and I just can't get it work. Anyone out there have this working?
david
I have a customer that has both an 11.x and 12.x CCE instance. We finally got everyone off the 11.x, but we don't want to get rid of the data just yet. My thinking is to leave a single AW/HDS behind and add a data source to the 12.x CUIC. However, wh...
This is actually a pretty smart approach. You will have some issues with identifying a failure, but it could get you pretty far away. I believe there was a Cisco Live session that covered pieces of this and had sample TCL.
david
@MikeHoliday out of the box you will not be able to do this or it would take a ton of customization that you might as have built your own monitoring solution. Like it was mentioned building this on Twilio would be the easiest path forward and provide...
This is a two part problem, first you need to record the conversation. Then get a hold of the wav file and have it transcribed. Do you currently have recordings and can access the wav file?