I am surprised this had not come up before for me. I have a customer who would like to receive various types of direct notifications. For example, when an agent has been at lunch for longer than X. At first I thought about solving for this with a gad...

Latest version of UCCX 12.5 integrated with LumenVox. The ASR piece is working fine, but I have an application that only uses speech in one specific menu and everything else is DTMF driven. When you get to a DTMF menu and speech is detected the menu ...

I crated a custom meeting template I want to use for my org. If i create the meeting via the Webex web UI or the app the template is reflected, but when I create it directly from my Google calendar it doesn't seem to work. I can't find anything aroun...

I have a menu that I want to speech enable. I created my grammar and uploaded it. In my script I reference the grammar. My grammar contains different ways of saying the same thing for things like order or payment. I am trying to identify the tag, but...