Hi,I am writing a sample client application to receive events from Cisco phone. I want to know the device type(Hard phone or Soft phone) of that Cisco phone to enable some options in my UI. Could anyone please explain me about how to find the device ...

I need the caller id information from cisco finesse after logged in to the finesse page.This is the Scenario: The Agent is already talking to a customer means he is already in the talking state. Now, he logged into the Finesse page but the finesse ap...