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Does TC7 log button presses? We are trying to find a way to see the navigation path that our customers are going through when performing certain tasks, as well as encountering issues.Our hope is to use this as a way to measure user experience as well...
We have an SX10 that is not recognizing signals from the TRC6 remote.This remote is working with another SX10, so the issue seems to be at the endpoint.I've compared settings on both endpoints and have mirrored the non-working codec to the one that i...
That's correct - nothing related to the IR sensor appeared in the log output when trying the remote. Opening a service request - will update thread with solution (or RMA) for others' reference.
Hi Mesut,I was having the same issue with a couple of new SX10's that we needed to add to our fleet. We had a couple of SX10s that were added awhile ago to TMS (version 13.1.2) somehow, but it seemed to be a mystery why some would add and others woul...
Thank you for the suggestion!I went ahead and ran the log commands via SSH (Putty), but didn't get any feedback from the codec that had to do with the IRSensor.
