Hi Jay, Thanks for reaching out. If you are configuring Jabber in deskphone mode, please make sure if the below points are checked. 1) on the device level, make sure to Select 'Allow Control of Device from CTI' and Set the 'Owner User ID' field to th...

Jabber Softphone / Deskphone workflow:   Cisco Jabber is a suite of Unified Communications applications that allow seamless interaction with your contacts from anywhere. Cisco Jabber offers IM, presence, audio and video calling, voicemail, and confer...