Hi,In a hosted CCM solution we will need to convert public IP addresses to private through NAT.Will that affect how CCM works with regards to for example JTAPI or other protocols?Regards,Henrik S PedersenTDC
Hi,I'm installing Cisco Desktop Product Suite on an ICM 5.0 system. Upon installing Desktop Administrator I'm not able to see my agents in here.How does DA get its information on configured agents? ICM Configuration Manager?Can CAD run as a thin clie...
I have been presented with the task of implementing a menu structure in the existing icd.aef script.Any ideas how to do that?How do you change the feature that logs agents out when calls are not answered on the agent sets.
Hi,Sorry to barge in on this thread, but I have also got some issues on t.38.I have configured an on-ramp gw (827-4v / 12.2(13) ZH4) as a h.323 gw. As off-ramp I have a 3725 (12.3(11)T) as a MGCP gw. As far as IOS sw t.38 should be supported in both ...
Hi Andy,If that is so, I do not understand why Cisco ICM 5.0 Installation Guide states that ICM allows for 12 HDS machines per side. Reference page 5-12 Configuring a Historical Data Server (HDS).Is that 12 redundant HDS servers per side or what, if ...
Hi,Thanks, but I actually got this thing up and running. Got a couple of issues though:1) Can't use my supervisor login from config manager2) On the thin client I'm having trouble sharing the same Agent Desktop shortcut on the application server whil...
