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Call Home enabled devices using the direct HTTP(S) transport and the optional Transport Gateway proxy server communicate with Cisco's Smart Call Home at this address: https://tools.cisco.com/its/service/oddce/services/DDCEService.When configuring ou...
One of the ways that Smart Call Home helps customers identify and resolve problems faster is by automating interactions with TAC. Call Home automatically uploads items that are frequently required by TAC to resolve issues, including the saved and ru...
Topic covers in the event are: an description of the Smart Call Home and Device Diagnostics offerings.
Contracts
Q. What type of service contract is needed for Smart Call Home?
A. Smart Call Home is available for devices covered by Cisco SMA...
Bryan is a technical marketing engineer in the Technical Services Product Management group at Cisco with expertise in Smart Call Home.This video is the live session given with an overview of the Smart Call Home and Device Diagnostics offerings, inlc...
This forum is for questions regarding Smart Call Home, which is included with most Smartnet contracts. Your Cisco reseller or account manager can help you find the right level of service for your device. Make sure they are aware that you want a cont...
No, Smart Call Home is not affected. The Cisco security team has confirmed that Smart Call Home is ’Not Vulnerable’ in the Cisco Heartbleed Advisory (expand the Affected Products section).
Look for Transport Gateway 4.0 on the download site. 4.0 has the Web GUI and also allows the HTTP(S) ports to be changed.Just be aware that changing the HTTP port will also impact the Web GUI. Once the port change is saved, re-enter the URL for the...
Let me address your last question first, because this is a common misconception. There is no process or flow from the Cisco backend to the SCH enabled device. The flow is always from the device to Cisco. Enabling Call Home on a supported device d...
