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- About John Palmason
09-09-2019
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Member since
09-01-2009
81
Posts
65
Helpful
2
Solutions
Created by
John Palmason
in Smart Net Total Care Portal and Collector Discussions
in Smart Net Total Care Portal and Collector Discussions
02-20-2019
11:24 AM
02-20-2019
11:24 AM
Hello has anybody else noticed the following issue after upgrading to the latest CSPC collector?
Daily warnings about expired local accounts when the local account doesn't exist
These warnings used to be only once a day now the happen often in the same day
Get asked to update the collector even thought the collector upgrade pages show I running the current version
Display names for host inventory not honoring display name settings (only some while other show correctly).
STNC portal showing no history after upgrading EOL/EOS data is gone.
Host inventory on SNTC portal has dropped significantly.
I would love to hear from others if they are also experiencing issue after the upgrade, also I would like to know if there is a way to recover my portal data to prior uploads.
... View more
Created by
John Palmason
in Security Documents
in Security Documents
11-02-2018
03:17 PM
11-02-2018
03:17 PM
I have been looking for a guide like this, thank you very much it is very well organized and easy to follow.
Cheers,
John Palmason
... View more
Created by
John Palmason
in Automation and Analytics
in Automation and Analytics
07-03-2018
10:17 AM
07-03-2018
10:17 AM
I am currently running PI 3.1.7 (update 01) and I am wondering what version should I upgrade to? I have been in the 3.1.X Train for a very long time and I don't really know what features/fixs have been introduced at what version. Why has Cisco gone from 3.1.X - 3.2 - 3.3- 3.4 all within a very short period of time. Are these all feature release's or bug fix's, I don't see a clear matrix as to why i would choose a version, does anybody know where I might be able find something like that? Any suggestions are welcomed, I like many of you have been burned by the upgrade process of PI, so I have been purposely stay well behind the curve to avoid beta testing the software for Cisco. I look forward to you comments/suggestions. Thank you JP
... View more
- Tags:
- prime_infrastracture
Labels:
Created by
John Palmason
in Smart Net Total Care Portal and Collector Discussions
in Smart Net Total Care Portal and Collector Discussions
04-25-2018
09:43 AM
04-25-2018
09:43 AM
Well I think that would be a basic tool that other might enjoy as well.
Thank you for the follow ups.
John
... View more
Created by
John Palmason
in Smart Net Total Care Portal and Collector Discussions
in Smart Net Total Care Portal and Collector Discussions
04-25-2018
08:18 AM
04-25-2018
08:18 AM
Thank you for the response, and I did go and find the tab, I find that tab a bit confusing as it doesn't show the existing settings prepopulated in the fields.
For example, after I had set my ntp (via the cli) and confirmed its working. Viewing this tab shows me exactly what your screen shots does. I believe if the NTP is set on the server than maybe it should also show up in the configuration tab so that you know it set?
A small tweak but might help others working with your collectors.
JP
... View more
Created by
John Palmason
in Smart Net Total Care Portal and Collector Discussions
in Smart Net Total Care Portal and Collector Discussions
04-24-2018
08:55 AM
04-24-2018
08:55 AM
Hello, I am looking to see if anybody else is having this issue, I have recently upgraded my collector to the latest version, and I have been able to get one collection successfully uploaded. But since then I have missed my scheduled uploads, I tried to force a manual upload and I am getting the error in the attached screen shot. Any suggestions? I have been a SNTC user for almost three years and this is a new one for me. It feels like a connectivity issue but we haven't made any changes to our firewalls that I can tell for this service. Thank you,
Upon reading other posts, it seems that our NTP service was not activated after upgrade. Logging in to the collector with the ADMIN account and running #timesync fixed the issue and now I am able to complete my uploads.
A feature enhancement request might be to configure NTP/Time from the GUI for those not inclined to use CLI would be nice.
... View more
Labels:
Created by
John Palmason
in Smart Net Total Care Portal and Collector Discussions
in Smart Net Total Care Portal and Collector Discussions
04-04-2018
08:41 PM
04-04-2018
08:41 PM
Thank you, that worked I have dealing with this bug for about a year and it now upgraded to the latest version.
Thank you.
... View more
Created by
John Palmason
in Smart Net Total Care Portal and Collector Discussions
in Smart Net Total Care Portal and Collector Discussions
04-03-2018
04:18 PM
04-03-2018
04:18 PM
I am trying to upgrade my SNTC 2.6 collector after installing the update script. I am seeing my collector trying to ping 172.163.7.113 at the start of the clicking on the upgrade server icon in the collector. I then see 5 denies right away and then I see the firewall reset the connections after a short time period.
Deny icmp src Outside:72.163.7.113 dst Inside:101.1.5.0 (type 0, code 0) by access-group "Outside_access_in" [0xde833d65, 0x0]
We block inbound IMCP on our firewalls and the collector reports the server as down. My question is do I need to allow the IMCP echo for the upgrade process to start?
JP
... View more
- Tags:
- CSPC Upgrade
Labels:
Created by
John Palmason
in Network Management
in Network Management
11-09-2017
11:51 AM
11-09-2017
11:51 AM
Do you source the ip that SSH or SNMP use from the network devices? For example, we use PI 3.1 and we force the ip we use to talk back via either the loop back address of a management address.
Router example ip ssh source-interface X
Switch example ip ssh source-interface Vlan10
... View more
Created by
John Palmason
in Smart Net Total Care Portal and Collector Discussions
in Smart Net Total Care Portal and Collector Discussions
10-09-2017
05:02 PM
10-09-2017
05:02 PM
Hello Supriya, I don't want to have to redeploy an new collector as it makes this difficult in the portal. I already have two collectors in my portal (one from older version and the current install) for history, adding nothing seems like the wrong response.
Is there no other troubleshooting steps to be taken? I have been a long time SNTC user and have years of data on this collector.
JP
... View more
Created by
John Palmason
in Smart Net Total Care Portal and Collector Discussions
in Smart Net Total Care Portal and Collector Discussions
10-09-2017
11:55 AM
10-09-2017
11:55 AM
I have tried your comands (posted in https://supportforums.cisco.com/t5/smart-net-total-care-portal-and/software-updates-server-is-down/m-p/3196141#M5547) and I am still geting the same error as the GUI. Do you have any other recomomdations?
Use '?' or 'help' to see supported commands. admin# show version -d Build-name : SNTC CSPC 2.6.1 Package-type : ServicePack Version : sp-2.0.5-0-0-lnx64 Component : CSPC Base Version : 2.6.1 Component : Rules Pack Version : 3.24 Package-type : JeOS Version : jeos-20.1.2-0-lnx64 Component : ConcsoTgw Version : 1.6.4 Component : AdminShell Version : 1.3 Component : Hardened CentOS Version : 6.8 patch#0 Component : LCM Version : 1.3 Component : CASP Version : 1.10 admin# conf serv enable Server is down. Please try again later. admin# conf serv disable Server is down. Please try again later. admin#
... View more
- Tags:
- Collector Upgrade
Labels:
Created by
John Palmason
in Smart Net Total Care Portal and Collector Discussions
in Smart Net Total Care Portal and Collector Discussions
07-29-2017
01:56 AM
07-29-2017
01:56 AM
Hello Cesar I installed this file:
Upgrade to latest CSPC software versions via UI (for CSPC versions 2.3.8 and above) jeos-20.1.2-0-lnx64.zip
If this isn't the correct file, and the update manager from the GUI says server down, how do I get the update file?
Any help is appreciated.
John
... View more
Created by
John Palmason
in Smart Net Total Care Portal and Collector Discussions
in Smart Net Total Care Portal and Collector Discussions
07-27-2017
04:25 PM
07-27-2017
04:25 PM
I am having the same issue, I can not contact the upgrade server via the CSP GUI. I tired coping the zip to collectorlogin home directory and run the install script. The sever completed the script and rebooted back into the 2.6 not 2.7.
Any suggestions?
John
... View more
05-09-2017
09:10 PM
I am embarrassed to say that I have posted this error before a few moths back and didn't remember as I got busy with other projects. Adam has answered the question but I wonder why it hasn't been fixed with the new release. here is the link to the forum post that answers this question: https://communities.cisco.com/message/228837#228837 John Palmason
... View more
05-09-2017
02:54 PM
Hello, I am back trying to find out why my PNP job's in the projects panel of the APIC-EM dashboard are showing this error: Received response from pnp agent for message correlatorId: CiscoPnP-1.0-34-279-3C1CD910-34 but with error code : ZTD_CMD_ERROR Response String: PERMISSION_DENIED:authorization failed I have tried it with and without a username and password to the bulk upload file and the configurations/image seems to get deployed to the switch just fine. Adam or anybody else is there a know reason for this error? I have been googling for it but haven't found anything useful yet. Is it safe to ignore and move on? I am i missing something like a cert? I am using the latest APIC-EM build with basically a base PNP configuration. The hardware are 3650/3850 switches Any suggestions or input is welcomed and I am happy to post my results to help the community. John Palmason
... View more
- Tags:
- ztd_cmd_error
Labels:
03-04-2019
I first found this while trying to watch my firewall logs for a new DMZ
setup where we will have a s...
03-03-2019
I have a newly installed ISE 2.3 install in a DMZ and I am seeing
attempts for my cluster to reach o...
Created by
John Palmason
in Smart Net Total Care Portal and Collector Discussions
02-20-2019
02-20-2019
Hello has anybody else noticed the following issue after upgrading to
the latest CSPC collector? Dai...
Created by
John Palmason
in Identity Services Engine (ISE)
02-16-2019
02-16-2019
Hello Jason, thank you for taking the time on the weekend to reply to my
post. I was unable to view ...
Created by
John Palmason
in Identity Services Engine (ISE)
02-16-2019
02-16-2019
Hello I am running into an issue with the wireless beta setup on a fresh
install of ISE 2.4 SU5 in m...
01-02-2019
Thank you both for your feedback, it is very helpful to hear others
thoughts on this subject. I am c...
12-30-2018
Hello, I am just beginning my venture down the DOT1X path and I have
been using this community for m...
Created by
John Palmason
in Security Documents
11-02-2018
11-02-2018
I have been looking for a guide like this, thank you very much it is
very well organized and easy to...
07-03-2018
I am currently running PI 3.1.7 (update 01) and I am wondering what
version should I upgrade to? I h...
04-25-2018
Well I think that would be a basic tool that other might enjoy as well.
Thank you for the follow ups...
04-25-2018
Thank you for the response, and I did go and find the tab, I find that
tab a bit confusing as it doe...
04-24-2018
Hello, I am looking to see if anybody else is having this issue, I have
recently upgraded my collect...
04-04-2018
Thank you, that worked I have dealing with this bug for about a year and
it now upgraded to the late...
04-03-2018
I am trying to upgrade my SNTC 2.6 collector after installing the update
script. I am seeing my coll...
Created by
John Palmason
in Network Management
11-09-2017
11-09-2017
Do you source the ip that SSH or SNMP use from the network devices? For
example, we use PI 3.1 and w...
Public Statistics
| Date Registered | 09-01-2009 08:12 AM |
| Date Last Visited | 09-09-2019 01:34 AM |
| Total Messages Posted | 81 |
| Total Helpful Votes Received | 65 |
Helpful Votes Given To
.jpg "VIP Advocate"){kind=icon}
Helpful Votes From
| User | Helpful Count |
|---|---|
| 5 | |
| 1 | |
| 1 | |
| 1 | |
| 1 |
