The interface for Cisco interaction manager and eGain chat looks the same. So essentially are they b...

Hi G,As this is a name filed it has to be displayed on the agent desktop but the data excahnge is fa...

Need to understand , while we monitor the ICM script and click on the display real-time statistics. ...

Can somebody help me understand what is the lenght of Call.user.media.id? is this 32 bits or 32 char...

Hi Geoff,I just copied all the required routes under the directory number patter and checked the "se...

This was working until recently. We had issues in whisper announcement which we later figured out th...

Hi Geoff,We don't have the Send To Originator checked in CVP. But we found some weierd issue that if...

SSL encryption is enabled and the certificate is trusted in the system. tried on the ICM sprawler ma...

Hi Everyone,Does anybody have the CUIC 8.5 schema ? or the 8.03 shcema ? I could not find it anywher...

Hi1. Create a dial peer to match the dialed number from CUCM on the ingress gateway. Point this dial...

Hi,Do you have access to the client desktop and the CTIOS server logs ? Look for the network related...

I am looking at the best queuing stratergy for the a better customer experience. I have attached thr...

Can anybody suggest if the CUIC be installed on servers apart from CUIC if the minimum requirements ...

Can CUCM 8.5 version be installed on a DL 380 G5 server in Virtual environment (Vmware Esxi 4.0 or 4...