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About shravan hebbar
03-14-2019
shravan hebbar
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04-19-2011
21
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Cisco Web interaction manager and eGain Chat
Created by
shravan hebbar
in
Contact Center
08-25-2015
08-25-2015
The interface for Cisco interaction manager and eGain chat looks the same. So essentially are they b...
Is the character ' valid in the ECC variables?
Created by
shravan hebbar
in
Contact Center
06-27-2013
06-27-2013
Hi G,As this is a name filed it has to be displayed on the agent desktop but the data excahnge is fa...
ICM available field in script editor
Created by
shravan hebbar
in
Contact Center
06-12-2013
06-12-2013
Need to understand , while we monitor the ICM script and click on the display real-time statistics. ...
Length of Call.user.media.id and total length of RCK+RCKD
Created by
shravan hebbar
in
Contact Center
07-31-2012
07-31-2012
Can somebody help me understand what is the lenght of Call.user.media.id? is this 32 bits or 32 char...
Customer unable to hear ringback
Created by
shravan hebbar
in
Contact Center
06-07-2012
06-07-2012
Hi Geoff,I just copied all the required routes under the directory number patter and checked the "se...
Customer unable to hear ringback
Created by
shravan hebbar
in
Contact Center
06-07-2012
06-07-2012
This was working until recently. We had issues in whisper announcement which we later figured out th...
Customer unable to hear ringback
Created by
shravan hebbar
in
Contact Center
06-07-2012
06-07-2012
Hi Geoff,We don't have the Send To Originator checked in CVP. But we found some weierd issue that if...
CUIC schema
Created by
shravan hebbar
in
Contact Center
06-09-2011
06-09-2011
Hi Everyone,Does anybody have the CUIC 8.5 schema ? or the 8.03 shcema ? I could not find it anywher...
Re: Configuring CCM CTI Route Point for ICM
Created by
shravan hebbar
in
Contact Center
06-08-2011
06-08-2011
Hi1. Create a dial peer to match the dialed number from CUCM on the ingress gateway. Point this dial...
Re: Agent Logs out and Logs in back several times
Created by
shravan hebbar
in
Contact Center
06-05-2011
06-05-2011
Hi,Do you have access to the client desktop and the CTIOS server logs ? Look for the network related...
Call Queuing in ICM
Created by
shravan hebbar
in
Contact Center
05-29-2011
05-29-2011
I am looking at the best queuing stratergy for the a better customer experience. I have attached thr...
Re: Can CUCM 8.5 version be installed on a DL 380 G5 server in V
Created by
shravan hebbar
in
Contact Center
05-24-2011
05-24-2011
Hi Geoff .. I realised the subject line after posting it ..Would you know if CUIC 8.5 be installed o...
CUIC 8.5 installation
Created by
shravan hebbar
in
Contact Center
05-24-2011
05-24-2011
Can anybody suggest if the CUIC be installed on servers apart from CUIC if the minimum requirements ...
Can CUCM 8.5 version be installed on a DL 380 G5 server in Virtual environment (Vmware Esxi 4.0 or 4.1)? Or does it have to be only installed in UCS boxes for VMware?
Created by
shravan hebbar
in
Unified Communications Infrastructure
05-18-2011
05-18-2011
Can CUCM 8.5 version be installed on a DL 380 G5 server in Virtual environment (Vmware Esxi 4.0 or 4...
Can CUCM 8.5 version be installed on a DL 380 G5 server in Virtual environment (Vmware Esxi 4.0 or 4.1)? Or does it have to be only installed in UCS boxes for VMware? I understand that the DL380G5 can itself be used for fresh installation without VM.
Created by
shravan hebbar
in
Contact Center
05-18-2011
05-18-2011
Can CUCM 8.5 version be installed on a DL 380 G5 server in Virtual environment (Vmware Esxi 4.0 or 4...
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Public Statistics
Date Registered
04-19-2011
09:12 PM
Date Last Visited
03-14-2019
11:42 PM
Total Messages Posted
21