Hi G, As this is a name filed it has to be displayed on the agent desktop but the data excahnge is failing becaue of this character. Other wise for all other data sets it works perfectly fine. Is it a limitation? ... View more

Hi Geoff, I just copied all the required routes under the directory number patter and checked the "send to originator" for both 91919191 and 92929292 patterns. But still the issue persists . Any ideas on what could be the issue here? ... View more

This was working until recently. We had issues in whisper announcement which we later figured out that the missinf "header-passing" command in gateway was causing the problem. After which this issue surfaced. We have all the required satic routes configured under SIP sub system and not in directory number configuration where we have the option for send to originator. Any clue as in what would be the issue of re deplyment in call server ? Also what would you suggest us to have the ringtone 91919191 route with the Send to Originator ? ... View more

Hi Geoff, We don't have the Send To Originator checked in CVP. But we found some weierd issue that if any change is made to CVP configuration and redeployed or simply we redeploy the same then the above call flow works for once and the customer is able to hear the ring tone. But the subsequent calls we are not able to hear the ring tone. Am not sure if some ports are getting blocked. Can yoy please guide us through this. ... View more

Hi 1. Create a dial peer to match the dialed number from CUCM on the ingress gateway. Point this dial peer to the CVP. 2. In CVP OAMP incase of SIP create a static route to map this dialed number string to ICM server. 3. In ICM create  script for the same dialed number and schedule it. In ICM you will have to create the Network trunk group with the ID 100 and 200 and add the lables to each one of them. 4. In CVP OAMP create the static route for this label and point it to Ingress gateway. 5. Create a dial peer in voice gaetway for the label for example if the label  is 8888888888 then incoming called number 8888888888T and call the service of boot strap. 6.The call should not be answered by CVP and then again sent to ICM ... Please refer to the attached document. ... View more

Hi, Do you have access to the client desktop and the CTIOS server logs ?  Look for the network related errors, sometimes the process in ICM might be giving up.. regards, Shravan ... View more