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in Cisco UCCE is there a way to stream an active call via SBC or a gadget in Finesse to another app? Or other app can take live feed of the call? The use case is to be able to use the call for Speech to Text and analytics on a home grown or third par...
The interface for Cisco interaction manager and eGain chat looks the same. So essentially are they both same thing sold by two different companies? Are there pros and cons for these? Anyone can help me decide which is better because I think Cisco pro...
Need to understand , while we monitor the ICM script and click on the display real-time statistics. Under the skill group section I can see various columns like - Logged on, Ready, Idle, wrap up, work not ready. Can somebody please explain me waht is...
Can somebody help me understand what is the lenght of Call.user.media.id? is this 32 bits or 32 characters ? Can this be accommodated in a call peripheral variable to be passed to agent desktop?Similarly if we concatenate Router call key and Router c...
Hi1. Create a dial peer to match the dialed number from CUCM on the ingress gateway. Point this dial peer to the CVP. 2. In CVP OAMP incase of SIP create a static route to map this dialed number string to ICM server. 3. In ICM create script for the ...
Hi,Do you have access to the client desktop and the CTIOS server logs ? Look for the network related errors, sometimes the process in ICM might be giving up..regards,Shravan
Hi Geoff .. I realised the subject line after posting it ..Would you know if CUIC 8.5 be installed on a IBM or Dell server if the minimum requirements are met ? I am asking this as the operating system is Cisco OS. Thanks
