Thank you. Please also provide the collector's appliance ID. In addition, I saw the following: "The customer even added a definition in the collector for them". How was this done? One suggestion I have is to go into Settings -> Discovery Settings and clear everything under "Included platform", Make sure nothing is on the right side. Then perform the scan one more time. Provide screenshots of any errors. ... View more

Hello,   To further analyze this, please provide the following items:   Appliance ID of collector Details on version, was the collector a fresh install or an upgrade? Screenshot of the device credentials configuration window Screenshot of the error as well as screenshot of snmpwalk to the following OID:  1.3.6.1.2.1.1.2   The collector settings, can be obtained via the XML API console. Steps: Navigate to Administration -> XML API console. Paste and run the below code: <Request xmlns="http://www.parinetworks.com/api/schemas/1.1" requestId="44444">
<Manage>
<Get operationId="1">
<ApplicationPreferencesSettings>
<ApplicationName>all</ApplicationName>
</ApplicationPreferencesSettings>
</Get>
</Manage>
</Request> Download and share the resulting file for analysis.   Let us know if you have any questions. ... View more

Hello,   If this has been resolved, can you please share what ended up being the fix for future reference?   Regards. ... View more

How did you determine your access is no longer there? Please provide any screenshots of the errors you receive and list some of the action you were trying to perform unsuccessfully. Regards. ... View more

Hello, Thanks for your reply. If your question is regarding the ambiguous message regarding the percentages, that to me seems like a cosmetic error, in reality, there are 100% unsuccessfully managed devices and 0% successfully managed devices. A bug will probably get opened to make the message more clear. If your concern is why all devices are failing, then there are multiple possibilities. Some might include: * Devices are not reachable, you may perform connectivity tests from the collector CLI (ping, snmpwalk) * Bad configurations, devices not properly configured or ACLs not allowing connectivity. * Improperly configured credentials on collector, make sure the credentials profile is properly set. The support community is best for simple questions and suggestions etc. Full troubleshooting is best to perform via TAC cases as in many cases a webex is required and live troubleshooting is best for a majority of scenarios. Hope this helps. Regards. ... View more

Hello,   Not clear what your question is. Also, please open a TAC case if you require assistance. ... View more

Thanks, however, this information needs to be updated on your Cisco.com profile. Here are the steps:   a. Go to https://www.cisco.com . b. Click the Account link at the top of the page. c. Click the Customer Profile Manager link . d. Update required information.   ... View more

Thanks for the details provided via PM. At this point, the user provided is ineligible to be nominated. Here are some points. This is registered as a guest account. His profile is incomplete. There are no contracts associated to this profile. His email address and company association do not seem to match the end company. Please nominate a different user or have them correct these points. Regards. ... View more

What is the CCO ID of the user experiencing this? In addition, did you assign a role to hit user on CSAM? A role must be assigned before a user can access the portal. Regards. ... View more

Password propagation to all systems can take up to 24 hours. Please allow it some time to sync. ... View more

Hello, please send me via private message the following details: * Name of SNTC account. * CCO ID of old DA that has left the company * CCO ID of new DA who needs to be nomidated * New CCO ID must have a CCO that belongs to an individual (not a shared account) * New CCO ID must have a valid contract associated to it. With this info, I can place a request to nominate the new DA for the company. Regards. ... View more

Hello, Your user does not have a PartyDA role. Only PartyDAs are able to access CSAM. To verify your company’s PartyDa, you can check this link: https://rpfa.cloudapps.cisco.com/rpfa/profile/requestorupdate_association.do ... View more

Hello, Can you also share the following: * Reboot VM * As VM is booting up (CentOS progress bar), press the up arrow key. * Screenshot the startup processes and see if they all start up successfully. (view attached). * Also, please share your virtual hardware version on your vmware setup for this VM as we’ve been unable to reproduce this, we need to figure out if maybe the issues are unique to your setup. * Finally, please share your specified Guest Operating system template. ... View more