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- About atlantiascott
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Member since
07-09-2013
7
Posts
5
Helpful
0
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Created by
atlantiascott
in Voice Systems
in Voice Systems
07-22-2013
12:56 PM
07-22-2013
12:56 PM
Well, we will be testing this week and next. I'll re-open this thread (or just respond to it) if the issue returns.
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Created by
atlantiascott
in Voice Systems
in Voice Systems
07-22-2013
09:36 AM
07-22-2013
09:36 AM
This is not good news. There has to be a better way to support a system wide change on a large ecosystem of phones other than "Clear all call lists manually". Is there at least a way to do it from tftp or script provisioning (or even remove the offending entry)? Right now this is pretty final for our use of Cisco phones in large installs. There never was a really compelling argument for the whole Polycom vs. Cisco thing until now. This is a huge red flag, and I've been using them since the Linksys SPA days. Can we get a support tech to chime in here at least?
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Created by
atlantiascott
in Voice Systems
in Voice Systems
07-22-2013
09:31 AM
07-22-2013
09:31 AM
We have updated the phones on the network to the latest firmware. I will be monitoring the client for any issues this week. Scott
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Created by
atlantiascott
in Voice Systems
in Voice Systems
07-15-2013
01:43 PM
07-15-2013
01:43 PM
I'll do the update this weekend and update this post if it happens again.
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Created by
atlantiascott
in Voice Systems
in Voice Systems
07-15-2013
01:19 PM
07-15-2013
01:19 PM
Multiple times in the last week I have had to reboot phones in the network due to a hard lock (menu keys do nothing, etc) They are running 7.5.4. I have noticed a firmware upgrade is available and plan to do so, but don't want to guess at the source of the issue.
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Created by
atlantiascott
in Voice Systems
in Voice Systems
07-15-2013
01:10 PM
07-15-2013
01:10 PM
You are correct, clearing the call history has resolved the issue. How do I bypass the issue? This seems almost like a deal breaker for Ciscos in my sales list if it can't be changed. My customer has already stated that having to clear call lists after every change is awkward and unacceptable in a large organization.
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Created by
atlantiascott
in Voice Systems
in Voice Systems
07-09-2013
02:44 PM
07-09-2013
02:44 PM
We have made some changes to the phonebook.xml and internal callerid structure to our Asterisk system. Some phones still show the old user's callerid name, while others are showing the updated one when calling. We suspect this is due to the phone using the callerid history to match the extension to the old user name. Since deleting the entrie companies callerid history is not proper (or manually removing it from each phone) what is the solution to this issue. Please note we have not been able to confirm that this is the cause, but it most certainly appears the phone is the source.
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Labels:
07-22-2013
Well, we will be testing this week and next. I'll re-open this thread
(or just respond to it) if the...
Created by
atlantiascott
in Voice Systems
07-22-2013
07-22-2013
This is not good news. There has to be a better way to support a system
wide change on a large ecosy...
07-22-2013
We have updated the phones on the network to the latest firmware.I will
be monitoring the client for...
07-15-2013
Multiple times in the last week I have had to reboot phones in the
network due to a hard lock (menu ...
Created by
atlantiascott
in Voice Systems
07-15-2013
07-15-2013
You are correct, clearing the call history has resolved the issue. How
do I bypass the issue?This se...
Created by
atlantiascott
in Voice Systems
07-09-2013
07-09-2013
We have made some changes to the phonebook.xml and internal callerid
structure to our Asterisk syste...
Public Statistics
| Date Registered | 07-09-2013 02:42 PM |
| Date Last Visited | 08-18-2017 04:03 AM |
| Total Messages Posted | 7 |
| Total Helpful Votes Received | 5 |
