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Jarrett Pomeroy
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About Jarrett Pomeroy
12-29-2020
Jarrett Pomeroy
Cisco Employee
Recent Badges
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Stats
Member since
05-03-2012
624
Posts
323
Helpful
167
Solutions
Latest Contributions by Jarrett Pomeroy
Latest Contributions by Jarrett Pomeroy
Discussions Jarrett Pomeroy has Participated In
TKBs Jarrett Pomeroy has Participated In
Blogs Jarrett Pomeroy has Participated In
Events Jarrett Pomeroy has Participated In
Videos Jarrett Pomeroy has Participated In
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Re: Failed to Generate a new CSP-C entitlement
Created by
Jarrett Pomeroy
in
Smart Net Total Care Blogs
11-18-2020
11-18-2020
The case is still pending backend engineering teams to help us fix at this time - unfortunately I do...
Re: Failed to Generate a new CSP-C entitlement
Created by
Jarrett Pomeroy
in
Smart Net Total Care Blogs
11-12-2020
11-12-2020
Thanks for the screenshot! I found an error due to some internal logic and created l4 case to review...
Re: Failed to Generate a new CSP-C entitlement
Created by
Jarrett Pomeroy
in
Smart Net Total Care Blogs
11-11-2020
11-11-2020
Hi There,Can you share a screenshot of the error you may be seeing?Thank you,Jarrett
Re: SNTC and SAMT or CCWR Access, registered multiple times.... have opened 3 support cases.
Created by
Jarrett Pomeroy
in
Smart Net Total Care Portal and Collector Discussions
10-23-2020
10-23-2020
Hello Ben,This community is only able to help with SNTC Portal or CSPC related issues and may not be...
Re: PSIRTs customization
Created by
Jarrett Pomeroy
in
Smart Net Total Care Portal and Collector Discussions
09-14-2020
09-14-2020
Hello,PSIRT accuracy can be improved if you are collecting both SNMP and CLI data from your devices....
Re: Cannot update cisco account profile/gain access to SNTC portal
Created by
Jarrett Pomeroy
in
Smart Net Total Care Portal and Collector Discussions
08-17-2020
08-17-2020
Hello,Can you please see if your SNTC Portal access looks okay now?Thank you,Jarrett
Re: Collector Upgrade 2.8.1.4 to 2.8.1.8
Created by
Jarrett Pomeroy
in
Smart Net Total Care Portal and Collector Discussions
08-14-2020
08-14-2020
Hello Paqueta Calcados,You may want to see if restarting your CSPC and trying to stop and re-apply t...
Re: Collector deactivation failed. Please try again
Created by
Jarrett Pomeroy
in
Smart Net Total Care Portal and Collector Discussions
08-04-2020
08-04-2020
Unfortunately the ability to remove the certificate from this window does not work at this time due ...
Re: Collector Upgrade 2.8.1.4 to 2.8.1.8
Created by
Jarrett Pomeroy
in
Smart Net Total Care Portal and Collector Discussions
07-28-2020
07-28-2020
Hi There,You may want to try resetting the upgrade and running the upgrade manually again: More deta...
Re: CSPC Collection through Jump Server
Created by
Jarrett Pomeroy
in
Smart Net Total Care Portal and Collector Discussions
07-28-2020
07-28-2020
The jump server settings are primarily used to help capture CLI Commands from devices. However For S...
Re: Unable to access SNTC Portal
Created by
Jarrett Pomeroy
in
Smart Net Total Care Portal and Collector Discussions
07-24-2020
07-24-2020
Hi there,Can you please give it another try now and see if it looks good?Thanks!Jarrett
Re: Difference between SmartNet Total Care, and SSSNT?
Created by
Jarrett Pomeroy
in
Smart Net Total Care Portal and Collector Discussions
07-21-2020
07-21-2020
CSAS is covered by Assest Mgmt contract types such as (TSAB, TSAS, TSAG, TSAP), AMSP, AMSS, AMST, FT...
Re: CSAM Issue
Created by
Jarrett Pomeroy
in
Smart Net Total Care Portal and Collector Discussions
07-20-2020
07-20-2020
Can you have the user try selecting the “Review Legal Agreement” using this URL exactly as below? ht...
Re: CSPC Certificat Generation and download
Created by
Jarrett Pomeroy
in
Smart Net Total Care Portal and Collector Discussions
06-17-2020
06-17-2020
Hi There,Can you please see if this document helps? https://www.cisco.com/c/dam/en/us/support/docs/c...
Re: Problem to export a file from SNTC
Created by
Jarrett Pomeroy
in
Smart Net Total Care Portal and Collector Discussions
06-03-2020
06-03-2020
Thank you for feedback, we are aware of this issue and currently tracking its progress for a fix dat...
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Public Statistics
Date Registered
05-03-2012
01:46 PM
Date Last Visited
12-29-2020
07:51 AM
Total Messages Posted
624
Total Helpful Votes Received
323
Helpful Votes Given To
User
Helpful Count
Suchita Shewale
25
tnewell
5
Lynden Price
20
CC Cisco
5
Pramod Srinivasa
5
See all >
Helpful Votes From
User
Helpful Count
Justin Sprake
5
Shaun_Vizer
5
Haiver Bermon
5
Celso Araujo
5
Abid Abdul Latif
5
See all >