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- About Jarrett Pomeroy
08-15-2019
Stats
Member since
05-03-2012
546
Posts
243
Helpful
150
Solutions
Created by
Jarrett Pomeroy
in Smart Net Total Care Portal and Collector Discussions
in Smart Net Total Care Portal and Collector Discussions
08-07-2019
02:24 PM
08-07-2019
02:24 PM
Hello, The URL you are using looks to be related to BCI services and not SNTC. You may need to reach out to your BCI Services team for further help on this issue. The below URL has some more details wrt BCI APIs. https://developer.cisco.com/docs/business-critical-service-apis/#!inventory Thank you, Jarrett
... View more
Created by
Jarrett Pomeroy
in Smart Net Total Care Portal and Collector Discussions
in Smart Net Total Care Portal and Collector Discussions
07-30-2019
08:57 AM
07-30-2019
08:57 AM
Hello, The bug CSCvq39919 does look like what is causing your issues. We will have a fix for this on 8/8. After that you can generate a new CSPC Certificate. Thank you, Jarrett
... View more
Created by
Jarrett Pomeroy
in Smart Net Total Care Portal and Collector Discussions
in Smart Net Total Care Portal and Collector Discussions
07-09-2019
06:24 PM
07-09-2019
06:24 PM
Hi There, Would you be able to send a screenshot of the new upload attempt and/or error message? Thank you, Jarrett
... View more
Created by
Jarrett Pomeroy
in Smart Net Total Care Portal and Collector Discussions
in Smart Net Total Care Portal and Collector Discussions
07-08-2019
06:49 AM
07-08-2019
06:49 AM
Thanks Marco.
The CLI screenshot indicates that your firewall/proxy may not be allowing SSL connections to the Cisco end point. Can you work with your firewall team to see if SSL can be allowed to connect? Once allowed, you can restart the CSPC and try another upload.
Thank you,
Jarrett
... View more
Created by
Jarrett Pomeroy
in Smart Net Total Care Portal and Collector Discussions
in Smart Net Total Care Portal and Collector Discussions
07-05-2019
12:33 PM
07-05-2019
12:33 PM
Hi There, Can you please see if the sed commands in this post/details here will help solve your issue? https://community.cisco.com/t5/smart-net-total-care-portal-and/upload-processing-stopped-after-upgrade-to-2-8-1/m-p/3815676/highlight/true#M10397 Thank you, Jarrett
... View more
Created by
Jarrett Pomeroy
in Smart Net Total Care Portal and Collector Discussions
in Smart Net Total Care Portal and Collector Discussions
07-05-2019
12:24 PM
07-05-2019
12:24 PM
Hello Marco, That error may be an indicator that the ports on your firewall are not open for CSPC to upload successfully. Can you run this CLI command and let us know the output? You will want to login as "root" CLI username. 'wget https://72.163.7.113/HeadEndWebAppServlet/ --no-check-certificate' Thank you, Jarrett
... View more
Created by
Jarrett Pomeroy
in Smart Net Total Care Portal and Collector Discussions
in Smart Net Total Care Portal and Collector Discussions
06-21-2019
06:34 AM
06-21-2019
06:34 AM
Mgr was able to see and approve access
... View more
Created by
Jarrett Pomeroy
in Smart Net Total Care Portal and Collector Discussions
in Smart Net Total Care Portal and Collector Discussions
06-21-2019
05:57 AM
06-21-2019
05:57 AM
Hey Robert,
We will work with back end team to verify email part - in the meantime your manager can try to go into the SNTC Portal and click on the item next to his name in the top right and select "Manage Customer Access For Others" and see if he can approve any pending requests.
Thank you,
Jarrett
... View more
Created by
Jarrett Pomeroy
in Smart Net Total Care Portal and Collector Discussions
in Smart Net Total Care Portal and Collector Discussions
06-17-2019
06:46 AM
06-17-2019
06:46 AM
Hello Ricardo, There is currently a bug tracking this issue at CSCvq13436. However 3.x is the legacy portal and you should also check to see if you have access to SNTC 4.x as well which is the one you can use. You can hit the back arrow towards the top left to see the other 4.x version available. Thank you, Jarrett
... View more
Created by
Jarrett Pomeroy
in Smart Net Total Care Portal and Collector Discussions
in Smart Net Total Care Portal and Collector Discussions
05-02-2019
03:52 PM
05-02-2019
03:52 PM
Your manual snmpwalk may indicate an issue with your device ACLs or configured SNMP Community strings being used on the device and CSPC. Can you please verify those settings and see if it helps solve your issue.
Thank you,
Jarrett
... View more
Created by
Jarrett Pomeroy
in Services Discussions
in Services Discussions
04-19-2019
05:18 AM
04-19-2019
05:18 AM
If you have access to SNTC, you may need to have your Delegated Admin grant you the APIDeveloper role in the CSAM Tool. This role will include for your the SN2INfo APIs
... View more
Created by
Jarrett Pomeroy
in Smart Net Total Care Portal and Collector Discussions
in Smart Net Total Care Portal and Collector Discussions
03-29-2019
05:52 AM
03-29-2019
05:52 AM
Hello yunmzhan, This community is for the SNTC Portal and we may not be able to best answer your question. For changes to CCW, I would recommend reaching out directly to your account team for assistance. Thank you, Jarrett
... View more
Created by
Jarrett Pomeroy
in Discussiones Smart Net Total Care en Español
in Discussiones Smart Net Total Care en Español
03-19-2019
02:49 PM
03-19-2019
02:49 PM
This may be a duplicate of the post -> https://community.cisco.com/t5/smart-net-total-care-portal-and/alternative-to-change-the-status-of-alerts-sntc/m-p/3822191
... View more
Created by
Jarrett Pomeroy
in Smart Net Total Care Portal and Collector Discussions
in Smart Net Total Care Portal and Collector Discussions
03-19-2019
10:51 AM
03-19-2019
10:51 AM
Hello,
You will see the status of BYPASSED if you issue multiple within a short time frame before other uploads are finished processing. The Portal will process the latest most upload you have sent. If you see it's in RECEIVED state, it means it may be sitting in the queue to get processed.
Thank you,
Jarrett
... View more
Created by
Jarrett Pomeroy
in Smart Net Total Care Portal and Collector Discussions
in Smart Net Total Care Portal and Collector Discussions
03-19-2019
09:31 AM
03-19-2019
09:31 AM
If CSPC is not listed within /opt/ that most likely means the installation process did not complete fully. You may wish to try and install from ISO again (please let the installation process reboot itself -- this may take some time to complete). However please note that CSPC is not supported or tested for VMPlayer. Thank you, Jarrett
... View more
08-07-2019
Hello,The URL you are using looks to be related to BCI services and not
SNTC. You may need to reach ...
Created by
Jarrett Pomeroy
in Smart Net Total Care Portal and Collector Discussions
07-30-2019
07-30-2019
Hello,The bug CSCvq39919 does look like what is causing your issues. We
will have a fix for this on ...
Created by
Jarrett Pomeroy
in Smart Net Total Care Portal and Collector Discussions
07-09-2019
07-09-2019
Hi There,Would you be able to send a screenshot of the new upload
attempt and/or error message?Thank...
07-08-2019
Thanks Marco. The CLI screenshot indicates that your firewall/proxy may
not be allowing SSL connecti...
Created by
Jarrett Pomeroy
in Smart Net Total Care Portal and Collector Discussions
07-05-2019
07-05-2019
Hi There,Can you please see if the sed commands in this post/details
here will help solve your
issue...
07-05-2019
Hello Marco,That error may be an indicator that the ports on your
firewall are not open for CSPC to ...
06-21-2019
Hey Robert, We will work with back end team to verify email part - in
the meantime your manager can ...
06-17-2019
Hello Ricardo,There is currently a bug tracking this issue at
CSCvq13436. However 3.x is the legacy ...
Created by
Jarrett Pomeroy
in Smart Net Total Care Portal and Collector Discussions
05-02-2019
05-02-2019
Your manual snmpwalk may indicate an issue with your device ACLs or
configured SNMP Community string...
04-19-2019
If you have access to SNTC, you may need to have your Delegated Admin
grant you the APIDeveloper rol...
Created by
Jarrett Pomeroy
in Smart Net Total Care Portal and Collector Discussions
03-29-2019
03-29-2019
Hello yunmzhan,This community is for the SNTC Portal and we may not be
able to best answer your ques...
03-19-2019
This may be a duplicate of the post ->
https://community.cisco.com/t5/smart-net-total-care-portal-an...
Created by
Jarrett Pomeroy
in Smart Net Total Care Portal and Collector Discussions
03-19-2019
03-19-2019
Hello, You will see the status of BYPASSED if you issue multiple within
a short time frame before ot...
Public Statistics
| Date Registered | 05-03-2012 01:46 PM |
| Date Last Visited | 08-15-2019 11:36 PM |
| Total Messages Posted | 546 |
| Total Helpful Votes Received | 243 |
Helpful Votes Given To
| User | Helpful Count |
|---|---|
| 15 | |
| 5 | |
| 20 | |
| 5 | |
| 5 |
Helpful Votes From
