If you have access to SNTC, you may need to have your Delegated Admin grant you the APIDeveloper role in the CSAM Tool.  This role will include for your the SN2INfo APIs ... View more

Hello yunmzhan, This community is for the SNTC Portal and we may not be able to best answer your question. For changes to CCW, I would recommend reaching out directly to your account team for assistance. Thank you, Jarrett ... View more

This may be a duplicate of the post -> https://community.cisco.com/t5/smart-net-total-care-portal-and/alternative-to-change-the-status-of-alerts-sntc/m-p/3822191 ... View more

If CSPC is not listed within /opt/ that most likely means the installation process did not complete fully. You may wish to try and install from ISO again (please let the installation process reboot itself -- this may take some time to complete). However please note that CSPC is not supported or tested for VMPlayer. Thank you, Jarrett ... View more

Hello, Your SNTC role is currently pending approval from your DA. Please ask your DA to login to CSAM and check "User Role Assignments" -> Pending Role Assignments Requests". Thank you Jarrett ... View more

Hello Adrian, Thanks for your URL - I can see this is now related to CSCC and not CSAM/SNTC. You may wish to open a case with the CSCC team regarding your issue on the My Cisco Workspace page here -> https://www.cisco.com/cisco/psn/web/workspace Thank you, Jarrett ... View more

Hello, Can you please provide the URL you have? I do not believe it's related to CSAM/SNTC. Thank you, Jarrett ... View more

Hello Peter, You currently do not have any roles assigned within the CSAM Portal. Your DA will need to assign either CustomerAdmin or CustomerUser SNTC roles so that you may access the SNTC Portal a https://services.cisco.com/. If you wish to view the CSAM Portal, your DA can grant you additional Admin (DA, Role Administrator) type roles. These are separate from SNTC. Thank you, Jarrett ... View more

Thanks for the update! I am not aware of any current bugs on WLC's atm but glad to see it's working now! ... View more

Thanks for the details - I was able to see that even tho the WLC was discovered, there is currently so collected data for this device (which is where the APs would be found) in the upload. Can you please check CSPC Collected data and see what it shows for this device? You can view these details by going to Collected Data -> Select Collection Job -> View Data -> Select your device to see raw SNMP data Also could you check to see if the Collection Profile is still set to collect against all discovered nodes? Thank you, Jarrett ... View more

Could you send me customer name + example WLC IP address in a PM? ... View more

APs running in lightweight mode will only be visible on the SNTC Portal after an upload of a parent WLC device. These are not showed on the CSPC directly. ... View more