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Jarrett Pomeroy
‎12-29-2020
Cisco Employee
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Stats
Member since ‎05-03-2012
624
Posts
323
Helpful
167
Solutions

Re: Failed to Generate a new CSP-C entitlement

Created by in Smart Net Total Care Blogs
11-18-2020
11-18-2020
The case is still pending backend engineering teams to help us fix at this time - unfortunately I do...

Re: Failed to Generate a new CSP-C entitlement

Created by in Smart Net Total Care Blogs
11-12-2020
11-12-2020
Thanks for the screenshot! I found an error due to some internal logic and created l4 case to review...

Re: Failed to Generate a new CSP-C entitlement

Created by in Smart Net Total Care Blogs
11-11-2020
11-11-2020
Hi There,Can you share a screenshot of the error you may be seeing?Thank you,Jarrett

Re: SNTC and SAMT or CCWR Access, registered multiple times.... have opened 3 support cases.

Created by in Smart Net Total Care Portal and Collector Discussions
10-23-2020
10-23-2020
Hello Ben,This community is only able to help with SNTC Portal or CSPC related issues and may not be...

Re: PSIRTs customization

Created by in Smart Net Total Care Portal and Collector Discussions
09-14-2020
09-14-2020
Hello,PSIRT accuracy can be improved if you are collecting both SNMP and CLI data from your devices....

Re: Cannot update cisco account profile/gain access to SNTC portal

Created by in Smart Net Total Care Portal and Collector Discussions
08-17-2020
08-17-2020
Hello,Can you please see if your SNTC Portal access looks okay now?Thank you,Jarrett

Re: Collector Upgrade 2.8.1.4 to 2.8.1.8

Created by in Smart Net Total Care Portal and Collector Discussions
08-14-2020
08-14-2020
Hello Paqueta Calcados,You may want to see if restarting your CSPC and trying to stop and re-apply t...

Re: Collector deactivation failed. Please try again

Created by in Smart Net Total Care Portal and Collector Discussions
08-04-2020
08-04-2020
Unfortunately the ability to remove the certificate from this window does not work at this time due ...

Re: Collector Upgrade 2.8.1.4 to 2.8.1.8

Created by in Smart Net Total Care Portal and Collector Discussions
07-28-2020
07-28-2020
Hi There,You may want to try resetting the upgrade and running the upgrade manually again: More deta...

Re: CSPC Collection through Jump Server

Created by in Smart Net Total Care Portal and Collector Discussions
07-28-2020
07-28-2020
The jump server settings are primarily used to help capture CLI Commands from devices. However For S...

Re: Unable to access SNTC Portal

Created by in Smart Net Total Care Portal and Collector Discussions
07-24-2020
07-24-2020
Hi there,Can you please give it another try now and see if it looks good?Thanks!Jarrett

Re: Difference between SmartNet Total Care, and SSSNT?

Created by in Smart Net Total Care Portal and Collector Discussions
07-21-2020
07-21-2020
CSAS is covered by Assest Mgmt contract types such as (TSAB, TSAS, TSAG, TSAP), AMSP, AMSS, AMST, FT...

Re: CSAM Issue

Created by in Smart Net Total Care Portal and Collector Discussions
07-20-2020
07-20-2020
Can you have the user try selecting the “Review Legal Agreement” using this URL exactly as below? ht...

Re: CSPC Certificat Generation and download

Created by in Smart Net Total Care Portal and Collector Discussions
06-17-2020
06-17-2020
Hi There,Can you please see if this document helps? https://www.cisco.com/c/dam/en/us/support/docs/c...

Re: Problem to export a file from SNTC

Created by in Smart Net Total Care Portal and Collector Discussions
06-03-2020
06-03-2020
Thank you for feedback, we are aware of this issue and currently tracking its progress for a fix dat...
Public Statistics
Date Registered ‎05-03-2012 01:46 PM
Date Last Visited ‎12-29-2020 07:51 AM
Total Messages Posted 624
Total Helpful Votes Received 323
Helpful Votes Given To