Hello Adrian, Thanks for your URL - I can see this is now related to CSCC and not CSAM/SNTC. You may wish to open a case with the CSCC team regarding your issue on the My Cisco Workspace page here -> https://www.cisco.com/cisco/psn/web/workspace Thank you, Jarrett ... View more

Hello, Can you please provide the URL you have? I do not believe it's related to CSAM/SNTC. Thank you, Jarrett ... View more

Hello Peter, You currently do not have any roles assigned within the CSAM Portal. Your DA will need to assign either CustomerAdmin or CustomerUser SNTC roles so that you may access the SNTC Portal a https://services.cisco.com/. If you wish to view the CSAM Portal, your DA can grant you additional Admin (DA, Role Administrator) type roles. These are separate from SNTC. Thank you, Jarrett ... View more

Thanks for the update! I am not aware of any current bugs on WLC's atm but glad to see it's working now! ... View more

Thanks for the details - I was able to see that even tho the WLC was discovered, there is currently so collected data for this device (which is where the APs would be found) in the upload. Can you please check CSPC Collected data and see what it shows for this device? You can view these details by going to Collected Data -> Select Collection Job -> View Data -> Select your device to see raw SNMP data Also could you check to see if the Collection Profile is still set to collect against all discovered nodes? Thank you, Jarrett ... View more

Could you send me customer name + example WLC IP address in a PM? ... View more

APs running in lightweight mode will only be visible on the SNTC Portal after an upload of a parent WLC device. These are not showed on the CSPC directly. ... View more

Hello, You can view your rate of usage on the API Console here -> https://apiconsole.cisco.com/apps/myapis SN2Info API is set to 1000 calls per day by default. You may want to look at including multiple serial numbers in a single API call (you can include up to 75) to reduce the total number of calls needed by your application. Thank you, Jarrett ... View more

Hello, The user guide has several CSPC XML API examples which can be used from within the CSPC UI by going to the (Administration -> XML API Console ) window.  These are primarily used by technical support or advanced service teams like NOS/BCS.   Unfortunately I do not believe there is a way to automate the tasks with CSPC that you have mentioned below for CSPC or the SNTC services and may need to be configured and setup from the CSPC UI directly. Thank you, Jarrett ... View more

Hello Casey, Thanks for the details, I believe an interment issue may have occurred during their onboarding attempt.  Can you please have the user try one more time to perform the self-onboarding steps?  I’d like to see if it goes through successfully.  Thank you, Jarrett ... View more

Hello, Your profile must have one or more smart-entitled contracts associated with it. Some examples of smart-entitled contracts include SMARTnet (now Smart Net Total Care), SP Base, TelePresence, Essential Operate, and Solution Support. More details on the onboarding steps can be found here. https://www.cisco.com/c/en/us/support/docs/services/sntc/onboarding_guide.html Thank you, Jarrett   ... View more