Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
- Cisco Community
- :
- About Jarrett Pomeroy
Stats
Member since
05-03-2012
602
Posts
303
Helpful
162
Solutions
Created by
Jarrett Pomeroy
in Smart Net Total Care Portal and Collector Discussions
in Smart Net Total Care Portal and Collector Discussions
04-06-2020
09:45 AM
04-06-2020
09:45 AM
Created by
Jarrett Pomeroy
in Smart Net Total Care Portal and Collector Discussions
in Smart Net Total Care Portal and Collector Discussions
03-25-2020
06:32 AM
03-25-2020
06:32 AM
Hey Kitty, I sent you a PM with some additional details. Thanks! Jarrett
... View more
Created by
Jarrett Pomeroy
in Smart Net Total Care Portal and Collector Discussions
in Smart Net Total Care Portal and Collector Discussions
03-24-2020
06:44 AM
03-24-2020
06:44 AM
Hey Kitty, Can you check if you have the SNTC access role - you can try to hit the back button on the top left of the page to see if SNTC 4.x shows up. https://bst.cloudapps.cisco.com/bugsearch/bug/CSCvq13436 Thanks Jarrett
... View more
Created by
Jarrett Pomeroy
in Smart Net Total Care Portal and Collector Discussions
in Smart Net Total Care Portal and Collector Discussions
03-18-2020
09:09 AM
03-18-2020
09:09 AM
Updating to add solution: Can you have the user try selecting the “Review Legal Agreement” using this URL exactly? https://cdceb.cloudapps.cisco.com/csam/
... View more
Created by
Jarrett Pomeroy
in Smart Net Total Care Portal and Collector Discussions
in Smart Net Total Care Portal and Collector Discussions
03-13-2020
11:27 AM
03-13-2020
11:27 AM
Currently there is an issue with the General Tab where it's not able to load. In the interim - You can view your customer roles via CSAM tool or the "admin" page of SNTC. Engineering teams are working for a fix for the issue, you can also track the progress on BST here -> https://bst.cloudapps.cisco.com/bugsearch/bug/CSCvq85298 Thank you, Jarrett
... View more
Created by
Jarrett Pomeroy
in Smart Net Total Care Portal and Collector Discussions
in Smart Net Total Care Portal and Collector Discussions
03-11-2020
09:24 AM
03-11-2020
09:24 AM
Hi There,
I believe this document will help cover more on your question.
https://trustportal.cisco.com/c/r/ctp/trust-portal.html?doctype=Privacy%20Data%20Sheet|Privacy%20Data%20Map&solutioncategory=Technical%20Services#/customer_transparency/pdfViewer/c%2Fdam%2Fr%2Fctp%2Fdocs%2Fprivacydatasheet%2Fservices%2Fcisco-smartnet-privacy-data-sheet.pdf?docClassification=public
Thank you,
Jarrett
... View more
Created by
Jarrett Pomeroy
in Smart Net Total Care Portal and Collector Discussions
in Smart Net Total Care Portal and Collector Discussions
03-09-2020
09:43 AM
03-09-2020
09:43 AM
Hi There, Can you send me a PM of your Application name and Client ID to further check on the issue? Thank you, Jarrett
... View more
Created by
Jarrett Pomeroy
in Smart Net Total Care Portal and Collector Discussions
in Smart Net Total Care Portal and Collector Discussions
03-04-2020
08:40 AM
03-04-2020
08:40 AM
Hi There, This document will help cover some of those questions for you. https://www.cisco.com/c/dam/en/us/td/docs/net_mgmt/inventory_and_reporting/SNTC-Security.pdf Thank you, Jarrett
... View more
Created by
Jarrett Pomeroy
in Smart Net Total Care Portal and Collector Discussions
in Smart Net Total Care Portal and Collector Discussions
03-04-2020
07:17 AM
03-04-2020
07:17 AM
Hello, You have reached the SNTC Portal and CSPC Community pages, unfortunately we will not be able to help with this question. I believe you should be able to get help on this request by your Partner or Cisco Account Manager Teams. Thank you, Jarrett
... View more
Created by
Jarrett Pomeroy
in Smart Net Total Care Portal and Collector Discussions
in Smart Net Total Care Portal and Collector Discussions
02-29-2020
09:51 AM
02-29-2020
09:51 AM
Can you PM me the details of the Company Name?
... View more
Created by
Jarrett Pomeroy
in Smart Net Total Care Portal and Collector Discussions
in Smart Net Total Care Portal and Collector Discussions
02-29-2020
09:50 AM
02-29-2020
09:50 AM
Hello Alexandre, Can you please let me know if you are still seeing this issue? If so, please PM me the CCO ID and Company name details and we can take a look. Thank you, Jarrett
... View more
Created by
Jarrett Pomeroy
in Smart Net Total Care Portal and Collector Discussions
in Smart Net Total Care Portal and Collector Discussions
02-29-2020
09:48 AM
02-29-2020
09:48 AM
SNTC Portal Issues Resolved The SNTC portal has been experiencing slowness and report display issues for the past several days. The engineering team has identified the root cause and corrected the issue. All systems are back to normal." You can subscribe to status information about the SNTC portal and its components and choose email or text message notification and the specific component type on the operational dashboard. Use this URL to subscribe: http://sntc-status.cisco.com. We’re sorry for any inconvenience the temporary degradation in service may have caused you.
... View more
Created by
Jarrett Pomeroy
in Smart Net Total Care Portal and Collector Discussions
in Smart Net Total Care Portal and Collector Discussions
02-29-2020
09:47 AM
02-29-2020
09:47 AM
Hello, You can try to use the one labeled as "SmartNet Total Care" which is the newest version of the SNTC Portal. I see you have recent uploads to the portal now. Can you let us know if you are running into any more issues? Thank you, Jarrett
... View more
Created by
Jarrett Pomeroy
in Smart Net Total Care Portal and Collector Discussions
in Smart Net Total Care Portal and Collector Discussions
02-29-2020
09:44 AM
02-29-2020
09:44 AM
The SNTC portal had been experiencing slowness and report display issues. The engineering team has identified the root cause and corrected the issue. All systems are back to normal." You can subscribe to status information about the SNTC portal and its components and choose email or text message notification and the specific component type on the operational dashboard. Use this URL to subscribe: http://sntc-status.cisco.com. We’re sorry for any inconvenience the temporary degradation in service may have caused you.
... View more
Created by
Jarrett Pomeroy
in Smart Net Total Care Portal and Collector Discussions
in Smart Net Total Care Portal and Collector Discussions
02-29-2020
09:43 AM
02-29-2020
09:43 AM
Hello, You have reached the SNTC Community pages. You can open a case directly with the BCI/BCS Support team for questions related to these APIs using Support Central. Thank you, Jarrett
... View more
Created by
Jarrett Pomeroy
in Smart Net Total Care Portal and Collector Discussions
04-06-2020
04-06-2020
Created by
Jarrett Pomeroy
in Smart Net Total Care Portal and Collector Discussions
03-25-2020
03-25-2020
Hey Kitty,I sent you a PM with some additional details. Thanks!Jarrett
Created by
Jarrett Pomeroy
in Smart Net Total Care Portal and Collector Discussions
03-24-2020
03-24-2020
Hey Kitty,Can you check if you have the SNTC access role - you can try
to hit the back button on the...
03-18-2020
Updating to add solution:Can you have the user try selecting the “Review
Legal Agreement” using this...
Created by
Jarrett Pomeroy
in Smart Net Total Care Portal and Collector Discussions
03-13-2020
03-13-2020
Currently there is an issue with the General Tab where it's not able to
load. In the interim - You c...
03-11-2020
Hi There, I believe this document will help cover more on your question.
https://trustportal.cisco.c...
Created by
Jarrett Pomeroy
in Smart Net Total Care Portal and Collector Discussions
03-09-2020
03-09-2020
Hi There,Can you send me a PM of your Application name and Client ID to
further check on the issue?T...
03-04-2020
Hi There,This document will help cover some of those questions for
you.https://www.cisco.com/c/dam/e...
03-04-2020
Hello,You have reached the SNTC Portal and CSPC Community pages,
unfortunately we will not be able t...
02-29-2020
Hello Alexandre,Can you please let me know if you are still seeing this
issue? If so, please PM me t...
02-29-2020
SNTC Portal Issues ResolvedThe SNTC portal has been experiencing
slowness and report display issues ...
Created by
Jarrett Pomeroy
in Smart Net Total Care Portal and Collector Discussions
02-29-2020
02-29-2020
Hello,You can try to use the one labeled as "SmartNet Total Care" which
is the newest version of the...
02-29-2020
The SNTC portal had been experiencing slowness and report display
issues. The engineering team has i...
Public Statistics
| Date Registered | 05-03-2012 01:46 PM |
| Date Last Visited | 04-06-2020 09:40 AM |
| Total Messages Posted | 602 |
| Total Helpful Votes Received | 303 |
Helpful Votes Given To
| User | Helpful Count |
|---|---|
| 25 | |
| 5 | |
| 20 | |
| 5 | |
| 5 |
Helpful Votes From
| User | Helpful Count |
|---|---|
| 5 | |
| 10 | |
| 5 | |
| 5 | |
| 10 |
