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Hello all,I have a translation pattern going to a hunt pilot and need to find out the call volume of it. If I just run a volume report on the hunt pilot, I only get results for when some directly calls the extension. Is there a way to find the call...
Hi all,Does anyone know if there's a ticketing software out there that will automatically pop-up after a user gets off the phone so they can document the reason for the call?I had a manager just request this so her employees are basically forced to d...
Yeah, she wants something that will pop up on the user's computer screen. So the users would obviously have to use their soft phone. I just don't think such a thing exists.
