Warranty depends on the product lines, most have a standard 90 day warranty. Some product lines do have Limited Lifetime Warranty (LLW) which would cover you for hardware replacement but would check the warranty definitions to make sure they fit what you are looking for.   Would highly recommend reaching out to a Cisco Partner to get a quote for Smart net though. ... View more

Ronan,   The person who does the onsite is supplied by the partner.  Depending on how the partner is set up the resource could be 3rd party or provided by the partner.  The distinction for onsite though is C4P is a Cisco badged engineer while for partner shared it would be an engineer provided by the partner.   ... View more

SNIF Reports no longer exist.  You can search multiple serial numbers from CCWR otherwise, you will need to open a support case with Cisco to get a Cisco ready report. ... View more

Expired means that this product is no longer available for warranty services.  Usually a product will ship with standard warranty or 90 days.    When a product shows as unavailable this could be because the serial number you are entering is not a valid serial number in Cisco's database.   ... View more

When you go to the register contracts, the information is pulling from a couple of places.   Parent Company and GU pulls from the Cisco database - this is based on how your company is registered within CSCC.     The Company name - Billing Address, City, State, and Country all pull from your CPR profile.  Go to Cisco.com and that information can be edited from there.   Zach ... View more

Open a case with the support team, let them know that your access has been revoked to SSC. Although your first screenshot looks like a link to CSCC resolution should be the same! ... View more

You can use this link to determine warranty on products:   http://www.cisco-servicefinder.com/warrantyfinder.aspx ... View more

Partner Support Service with Onsite Service levels are: Service Level                   Description PSO2                                 PRTNR SUP OS 24X7X2 PSOE                                 PRTNR SUP OS 8X5X4 PSOP                                 PRTNR SUP OS 24X7X4 ... View more

Try building an estimate instead of a quote.  With an estimate you can turn off the serila number validations in the preferences. Once you have the SN's you will be able to convert it as a quote.  In many ways CSCC falls short of the ease of SMS3 where you could just turn a quote into pending registration.  Estimate is probably your best way to go if you dont want to have serial numbers though.  Not sure how it affects OIP ... View more

It seems like there are a couple different issues here from my experience. When you get the Having Trouble Logging in page, this was probably a reset of your access that caused something in your profile to change incorrectly.  My advice would be to use this link (http://www.cisco.com/cisco/psn/web/workspace) to open a case with the correct support team.  Not sure why they are advising you to use the forums when it doesnt even look like they are monitoring the forums. As far as the other error goes: "No records retieved for  display. This item was not found is in an inactive status,or has access issues.Please modify & resubmit your search" This is most likely due to the fact that the contract and the products on the contract are no longer in an active status.  This could be because another partner has taken over the devices or simply because they are in an OVERDUE or EXPIRED status. Easy way to check on the coverage of this item, would just be to quote it again and see what kind of coverage dates it's pulling.  If it's pulling a date in the past it's in an expired status, a date in the future it's probably a takeover. Hope this helps! Zach ... View more

Hey Eric, Did this ever get fixed? Z ... View more