A Codegroup is a field-container and is available across all callsystems of a Business Partner.CodeGroups can store various Codes (Callstates, Priorities, Severities, FailureTypes, ProblemTypes, Urgencies, Impacts)) in ServiceGrid. They're very usefu...

Good question!Unfortunately Cisco doesn't share customer information or a full list of all connected Business Partners.But if you ask for a specific Business Partner we, or your Cisco ServiceGrid Partner, can tell you if they're already on board.If y...

Hi Mariana,Thanks for the question!There are several ways how to connect your ITSM to and from ServiceGrid.Our most common transaction methods are:HTTP Post, SOAP, SMTP or  SFTPNext there's to decide who will be the active (sending) part.E.g. Service...

Dear Customer, Unfortunately your question was raised in the wrong supportforum.Cisco ServiceGrid is part of Software Enabled Services. We provide Integration Services.You can raise your question in the right forum: https://supportforums.cisco.com/co...

Hi Fernando,Thanks for this question! CMDB synchronization is recommended to enrich tickets with more details or update the existing configuration (e.g. User locations, Device warranties, Service Level agreements).The initial setup of the CMDB in Ser...