jcapobres
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Beginner
Member since ‎01-06-2014
‎08-18-2017

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Our call center uses Vistapoint to manage calls.  If an operator parks a call, it stays there for 3 minutes.  When re-presented we have it programmed to go to the hunt group instead of the operator who parked it.  If all operators are busy, the custo...
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Member Since ‎01-06-2014 12:10 PM
Date Last Visited ‎08-18-2017 04:28 AM
Posts 2