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I need to create an app which will allow Supervisors to Monitor/Coach Agents on CISCO IP phone from server. The app will be in C#. I have tried using ATAPI wrapper, but it can't detect active call in the server. Please let me know what configuration ...
Now I am using JTAPI to start a whisper call to the agent 201 from supervison 101. Agent (201) is engaged with 101. I am using the following jave code:String providerString = "10.225.110.20;login=jtapi_login;passwd=cisco_pwd"; CiscoJtapiPe...
