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- About snobje
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Member since
09-11-2017
15
Posts
0
Helpful
1
Solution
09-13-2017
08:47 PM
Hey, So I had enough of this bs. I went and do it the hard way... I required the whole infrastructure today and also upgraded all network and hardware for the local server company. While doing so I found the port but it was faulty. So I just swapped it with one that was empty. Now it works just fine. HR can remote into the vm to check the attendance now. Also while doing so I found some wires on the ceiling to have rusted or been damaged. So I cut and re-wired them. After finally everything is in place I found that our whole network itself is finally using 10gb speed. So I guess I fixed some unknown issue also while fixing and fine tuning the whole system/network. Thank u so much for all the helpful suggestions. I was to lazy to go and do any physical... hah
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09-13-2017
11:59 AM
so i contacted their developer and they said it should simple plug and play. with execption of creating firewall exception for the port used. so i dont understand why its not connecting. they are stumped also ... also, it only lets me check the vlan when it is plugged into a computer. but when the device is plugged into the wall port. it doesnt shows the device mac address and it cant find that ip when ping is used.
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09-13-2017
11:17 AM
Ok so here is what I know so far. I have 2 VLAN. VLAN 1 is used by most ports VLAN 2 is used by 2 ports. Two set of ip addressed for VLAN1 and 2 So do I create another VLAN? And put the time device for it? Also...this never happened before for the past 5 or so years. So not sure why it needs to change these kind of settings now.
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09-12-2017
06:37 PM
yes it is as trunk. also to confirm it really is GE1/1/20 i went to ARP to double check the connect device and its MAC address. so im pretty sure its that port. i changed it to access. however still cant connect to the time attendance device...
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09-12-2017
06:14 PM
I found which port it is through finding the MAC address . So now what do we do?
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09-12-2017
05:25 PM
ok so what are the solution or recommendations i can do? any suggestions? it just seems like that time attendance is the only thing that is having a problem right now in the whole local network... when i connect a laptop to the wall port. it works fine but when i connect the time device it seems like its dead silence in the network.
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09-12-2017
05:18 PM
to be honest i lost track of which port or wire goes to that specific outlet... could i just allow access to all ports and when it works , turn off one by one to find out?
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09-12-2017
05:14 PM
please find the above the requested information. Let me know what else is needed to try to find a solution. PS. when i plug in a computer it works. it just dosent work for the time attendance device....
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09-12-2017
03:36 PM
i only use the web based gui and have never used the CLI for the cisco as of yet. so no idea where to start. tell me where i can find that information through the web gui?
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09-12-2017
03:06 PM
attached are what the time attendance config looks like. 1. made sure ethernet is enabled and RS485 is disabled. 2. IP address is correct and same as Default GW . IP is 192.168.0.238 DGW is 192.168.0.1 MASK 255.255.255.0 that is the time attendance device configurations. the cisco switch configurations. i dont know where to start...what kind of information are you looking for?
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09-12-2017
11:52 AM
ok so the wall port is basically the server room cisco switch. SG500 switch. what kind of solutions or configurations i can try? so 1. i unplug the cat6(from the device) from the wall port and connect it to the netgear switch. 2. connected another cat6 cable to and from the wall port to the netgear switch. 3. connected another cat6 cable to and from my laptop to the netgear switch. but the problem is why when it is plugged directly into the wall port (cisco switch) i cant find the device? it has static ip, mask, default gw are all set correctly. also, when im connected VIA the netgear switch. i can connect to the local network and the time attendance device also. but when the time attendance device is directly plugged into the wall port(cisco switch) i am unable to connect to it. but am still able to connect with the rest of the network. sorry for the haste reply... hope its clear enough
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09-12-2017
09:33 AM
Hi, well what i mean is after i disconnect from the netgear 5 port switch. and plug the device ethernet cable directly into the wall port. i cant ping it. it just says host unavailable. im not sure if this is clear enough or not...
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09-11-2017
06:01 PM
here is what i know so far. since last week. the time attendance device cant be connected via remotely. remotely meaning via a VM containing the time attendance software. because it only runs on windows 7. prior to the problem happening. the device would be able to connect via the VM. however, recently the VM cant communicate with the device. so what i have done so far to determine that it has something to do with the cisco switch. (some configuration?) 1. got a old laptop to install the software on and try to salvage whatever data was left on the device. 2. check the wires. (ethernet cables) 3. checked the wall port. connected the current wire that connects the device to my laptop to see if it lets me go online. (yes it does) 4. checked if my laptop can communicate with the device through the same cat6 wire. (yes it does) 5. assumed the device is dead faulty after so many years of usage. (replaced with a brand new device (same model) 6. got a mini fs105 netgear switch and connected the wall port/plug into the switch. while connected laptop and the device to the switch. (to my surprise i am able to ping and connect to the whole local network. including the time attendence device. 7. when i disconnect from the switch VIA lan connection. i cant ping or connect to the device but i am still able to connect to the whole network.... Please help what can i do? i know the device uses port 5005 on default. do i need to open that port or what configurations or test i can do to get this up running again....
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Labels:
09-13-2017
Hey,So I had enough of this bs. I went and do it the hard way...I
required the whole infrastructure ...
09-13-2017
so i contacted their developer and they said it should simple plug and
play. with execption of creat...
09-13-2017
Ok so here is what I know so far. I have 2 VLAN.VLAN 1 is used by most
portsVLAN 2 is used by 2 port...
09-12-2017
yes it is as trunk. also to confirm it really is GE1/1/20 i went to ARP
to double check the connect ...
09-12-2017
ok so what are the solution or recommendations i can do? any
suggestions? it just seems like that ti...
09-12-2017
to be honest i lost track of which port or wire goes to that specific
outlet...could i just allow ac...
09-12-2017
please find the above the requested information. Let me know what else
is needed to try to find a so...
09-12-2017
i only use the web based gui and have never used the CLI for the cisco
as of yet. so no idea where t...
09-12-2017
attached are what the time attendance config looks like. 1. made sure
ethernet is enabled and RS485 ...
09-12-2017
ok so the wall port is basically the server room cisco switch. SG500
switch.what kind of solutions o...
09-12-2017
Hi,well what i mean is after i disconnect from the netgear 5 port
switch. and plug the device ethern...
Public Statistics
| Date Registered | 09-11-2017 05:48 PM |
| Date Last Visited | 09-18-2017 12:13 PM |
| Total Messages Posted | 15 |
