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Hello everyone, I hope all of you are doing well. I have a doubt about WIM (my customer is using version 9 and we are working to upgrade for version 11Because he will not upgrade the ICM to version 11.5). Nowadays he uses forms in order to collect in...
Hello, I'm facing some problems with a recurrent request of my customers: insert in recording solutions (NICE and Verint) the information about who disconnected the call.The biggest problem is update the database of this solutions, at the most cases ...
Hi Jim Pilgrim, first of all thanks for your answer. Yes, we're working on an integrated recording solution (BIB plus CTI Svr).Thank you for the information about the resets, we aren't experiencing none problem with the integration yet, but I'll keep...
