I am in the design phase of an IPCC Enterprise with EIM this question came up if an agent logs out do the items in there inbox automaticly return to Queue so another agent can handle this contact?

Is it possible to integrate CCME with IPCCX? Or is it required to have Cisco Call Manager itself?

I have a customer runing ISN 2.0 planing to upgrade to CVP 3.0 and add a VXML Server and VXML Studio. Will my current applications have to be rewritin at the time the VXML server goes online or can I continue to have the ICM control the current apps ...

Is the Traffic from CAD Marked with DSTP?