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I am in the design phase of an IPCC Enterprise with EIM this question came up if an agent logs out do the items in there inbox automaticly return to Queue so another agent can handle this contact?
Can I install a VRU PG to interface with a 3rd party IVR on a standalone server and use it with system IPCC or will I have use the enterprise deployment? I have an IP-IVR for queing
I have a customer runing ISN 2.0 planing to upgrade to CVP 3.0 and add a VXML Server and VXML Studio. Will my current applications have to be rewritin at the time the VXML server goes online or can I continue to have the ICM control the current apps ...
