I've been using the downloadNBRStorageFile API call to download recordings. Since a Webex upgrade in April, all of our recordings are now encrypted at rest. But now the downloadNBRStorageFile no longer works on the encrypted recordings.
I get a 5...
Thank you. That was the problem, the URL must have changed when we moved to encrypted recordings. I contacted the support email address you suggested and they gave me the new URL which was different from what I was using. I am now able to download...
Is the URL specific to a site? Or would it be different for encrypted recordings vs. non-encrypted recordings?
I can use the API call to successfully download non-encrypted recordings.