About Prabhu

Prabhu · 01-28-2016

Hi,We have a service application that is running on phone it works as follows.1. Phone shows service application.2. Call arrives and the user clicks on green button to answer the call.3. The screen changes from service plane to the call plane from wh...

Prabhu · 10-15-2015

When I try to do a silent monitor on agent's active call, the below error get's thrown.com.cisco.jtapi.PlatformExceptionImpl: Operation not allowedMay I know from where we can get the detailed information about why the operation is not allowed? Coul...

Prabhu · 02-02-2016

Thanks for the solution. Please refer the commented line in attached code sample that uses 'Notify' URL for the focus gained event. You can deploy this JSP in Tomcat like other examples. The URL format in the code is as per specification in IP Phone ...

Prabhu · 10-15-2015

If only a proper error message is thrown something like "User does not have permission to perform this operation" it would have made things easier for me. Thanks for the response and I hope the error messages would be specific in future releases.

Member Since	‎12-22-2014 02:39 AM
Date Last Visited	‎10-23-2017 06:32 AM
Posts	4
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Phone Service Application - Pushing screen updates

Silent monitor - Operation Not Allowed exception

Re: Phone Service Application - Pushing screen updates

Re: Silent monitor - Operation Not Allowed exception