I am trying to create a script in CRS 3.1 that will indicate the expected wait time for the next available agent. When a person is waiting in Queue; they will hear a messages saying: "An agent will be with you in the (expectedWaitTime)". If anyone ...

If I dial the mwi on extension, it says that I have new voice mail but the light on the phone does not turn on. If I dail the mwi off extension the voice mail indicator goes away. Any Ideas? I'm running callmanager 3.1 (4b)

I am integrating ip telephony with a mitel sx-2000 pbx. we have is a T-1 from a 6608 blade to the mitel box. Here is my problem. If I make a call from an ip phone to an outside line, the call goes through. If I then try to make a call from an ip phon...

I am installing personal assistant and I have it up and running but I am unable to make direct dialed calls between phones that are managed by personal assistant.Anyone have an answer for fixing this?

I'm trying to set up a remote office with ip phones using a 4224. When the user at the remote office picks up the phone, there is a delay of about 3 seconds before I hear them. From that point on, there is no delay. There is a T-1 connection betw...