BOT and TCT device are not CTI controllable. More details in below link.Cisco CTI (TAPI/JTAPI) Supported Device Matrix

Hi Rasheed,Can you please provide CTI and CCM logs for the affected scenario.Regards,Pradeep

Hi Richard/,Looking into the issue.Can you please let us know the exact Call Manager Build or the TSP Version on which the customer is facing the issue.Thanks and Regards,Sathya

Hi Richard,Can you let us know whether the user has administrator privileges.Regards,Pradeep

Hi Rasheed,I was able to see ProviderDeviceLineInfoEvent coming up for the second device in the new set of log.14:50:05.676 | ProviderDeviceLineInfoEvent::qbeTraceIn requestId : 0x00000004deviceName :{0x00000088, 16, SEP00A2896C5AA0 }registrationStat...