I'm trying to find the latest/updated information on OS services packs supported by cisco for all versions of Call Managers, IPCC, etc. Any help would be appreciated.Thanks

Hi,We currently have a IPCC system (CM 3.1(3a) and ICM 4.6.1) and am trying to find how to configure the settings for Ring No Answer. I have found a lot of info on the subject for ICD but nothing for ICM specifically, the reason for this is that we ...

I currently have 2 Pims pointing to 2 different call managers (more for resilience than anything), within ICM have I so far configured Skill Groups, Agents, etc to point to the Routing Client of one of the Call Managers.Is there a way to have all the...

Is anyone aware what (if any) AntiVirus software can be used with ICM 4.6 Call Manager 3.1 and IVR.Thanks in advance

I have installed a PG (ICM 4.6) for Enterprise Agent (using IPCC tele protocol) and find within event viewer that the PG keeps going down (exit code 0x1). The error message within the PG1a OPC screen reads 'Error acknowledgment received from periphe...