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I'm trying to find the latest/updated information on OS services packs supported by cisco for all versions of Call Managers, IPCC, etc. Any help would be appreciated.Thanks
Hi,We currently have a IPCC system (CM 3.1(3a) and ICM 4.6.1) and am trying to find how to configure the settings for Ring No Answer. I have found a lot of info on the subject for ICD but nothing for ICM specifically, the reason for this is that we ...
I currently have 2 Pims pointing to 2 different call managers (more for resilience than anything), within ICM have I so far configured Skill Groups, Agents, etc to point to the Routing Client of one of the Call Managers.Is there a way to have all the...
I have installed a PG (ICM 4.6) for Enterprise Agent (using IPCC tele protocol) and find within event viewer that the PG keeps going down (exit code 0x1). The error message within the PG1a OPC screen reads 'Error acknowledgment received from periphe...
Hi,I did as you mentioned and connected side A PG to Subscriber and side B to the Publisher. This works fine from the PG perspective but this doesn't resolve the CTI agent resilience as the CTI service can only connect to one PG. Surely if, for examp...
We have got involved in some work with ICM SAP integration, the connector we were using is designed for ICM v4.5 only. I understand there were possible talks of producing a connector for ICM v5. It will probably be better to wait until V5 as the curr...
