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Hi,Sorry, your question is not much clear given with explanation. I assume that your question is that "After CloseReq properly from CTIserver, agent state becomes not ready in case connection failure state in finnese.Here is your log:10:35:10:228 cg1...
Hi,You can always refer CTI server message reference guide.Cisco DevNet: CTI Protocol (GED-188) - DocumentationCTI Server sends CALL_QUEUED_EVENT message to the CTI client when a call is placed in a queue. In the fix part of this message format "NumQ...
Hi Polina,In the floating part of OPEN_REQ there is ClientID, which is the user ID of the CTI client. And there is also ClientPassword-"The password of the user identified by ClientID."Regards,Harendra
Hi John,I believe David has replied possible ways.You can also get call in queue through AW,under RouterCallsQNow column once execute below queries.select * from Call_Type_Real_Timeselect * from t_Skill_Group_Real_TimeRegards,Harendra
