Thanks @Jeff Wolf  and everyone for your feedback on this topic.  As @Chris Camplejohn mentioned above, lots of work already underway in this area.  Stay tuned for more updates!

Hi @beeraddd15, thanks for your feedback.  Specifically, what warranty information are you looking for?  You can use the 'Hide/Show Columns' feature to add data like 'Coverage End Date', 'Last Day of Support' and 'Support Coverage'.  Once you add the...

Hi @slayton , thanks for your post!  This exists already today in CX Cloud.  Just go to the "Cases" tile and click on "All Open Cases" to see all open cases that your Cisco ID is associated to.  You can also filter on "Customer Pending" to see those ...

Hi @Alisdair Mckeand - thanks for this feedback.  Really appreciate the detail.  We've heard this need from multiple customers and our CX Cloud Agent team is aware.  We'll work with them to better understand timing and come back to you with status up...

Hi @John Palmason - good news, we now have this feature planned to be released in the near term.  There will be multiple phases to the release, but Phase I will allow for address change.  We'll be sure to keep you posted as we get closer to the relea...