CX Cloud Idea Exchange

I think it'd be a great feature/help to have the capability to add/import Software/Subscription only Contracts to CX Cloud directly (via 'Add Contacts' option from Admin Center).  As of today, this feature is missing and the admins have to go through Cisco TAC to have it done.  ... View more

Hello Team, In the Fault Catalog, some faults are related to some models of devices, while others are related to other models. It's difficult for the customer to check dozens of faults to find the one matching their device. It would be a lot to easier to have the option to search by product family. This doesn't even have to be through a filter, but to simply type '9300' for example in the search box, like you would search a Webex chat, and display all faults that mention 9300 in their content/description text.   Thank you. ... View more

At CX Cloud > My Portfolio, the Customer is able to check a lot of good info related to their Contract: It would be awesome if there was a Global tab with "Global Parameters", for example: A Customer with Cisco ISE 2.7 P10 would have the possibility to click on the Global tab and check: . How many Customer (in percentage) are using ISE 3.3 Patch 2 (the Suggested Release) . The TOP 3 TAC Cases related do ISE 3.3 . The TOP 1 ISE version used Globally (for example ISE 3.2 Patch 5) This way the Customer would have the possibility not only to compare "his Parameters" with "Global Parameters" (to better understand "his gaps" in comparison to the rest of the World), but also to better prepare for future upgrades via the TOP 3 TAC Cases related to the Suggested Release. Any possibility to integrate such feature in roadmap ?   ... View more

There is no notification either on the Catalyst Center or on mail if the CX Cloud Agent is unreachable or goes down. You can only come to know of this when you open your CX Cloud instance and check the "Data Sources". It will be helpful if a proactive notification can be sent to the admin/user if the CX Cloud Agent becomes unreachable or is not sending telemetry to CX Cloud. ... View more

Method to mark advisories as closed/completed and add comments/notes When looking at the "critical security advisories" for a device within CX cloud, it would be beneficial to have a method to mark them as closed/completed, or to add a comment. If you have remediation activities scheduled, perhaps a date/time field could be included so that if you go beyond the planned date, an alert will be received indicating that action should be taken. ... View more

Currently CX Cloud does not show renewed support contract details until after the existing contract expires. This makes using CX cloud as a single database / source of truth a bit deceiving. As soon as the contract is renewed - I would like to see the renewed expiry date and not the current date that the existing contract is about to expire. Or at a minimum show the existing contract expiry date and the new extended date. ... View more

It would be very helpful to have some sort of progress/status bar for Diagnostic Scans. Currently, when you run a scan, you have no idea how long it will take. ... View more

Advisories do not compare affected software versions of a security advisory with the ones used in the environment. A recent example is CVE-2024-6387, which just affects IOS XE 17.14, and is fixed in 17.15.1 Devices running IOS XE 17.9.x are flagged as potentially affected, but clearly cannot be affected at all. The platform (which we pay for) should reduce manual work, not just present the same things differently. The expectation is that the manual work to compare security advisories with the environment is no longer needed, especially for such basic things like software versions. This is the promise of the service, where it currently lacks real benefit. I even expect it to verify if I am using affected features in my environment based on the information DNAC/CCC has. I also would like to see that acknowledgements made in the CX portal are automatically reflected in the Security Advisories section of DNAC/CCC and vice versa. I was told in SR 697979885 that the current state is not a bug, but that everything works as designed, and asked to share my feedback in this portal. ... View more

Allow access to a longer history (1 year or more) of closed TAC cases ... View more

Hello  As a solutions provider that has deployed several hundred CSPCs (Cisco Smart Collectors) since 2012 we struggle badly to keep up with customer demands and modern times as Cisco does not supply an option for AWS, Azure or G-Cloud hosting only legacy bare metal and ESXi methods, my understanding is its the same for CX Agent which is not encouraging to build a practice around. Will Cisco release a version of CX Agent for public cloud hosting in FY24, if not why not? Kind regards Ali ... View more

I would like to see all information within the license tab with the same information that I see in the smart account ... View more

As a user, I'd like to see all of my contracts when I log in, not just those covered under Success Tracks. Therefore, I'd want the default Success Tracks filter removed. ... View more

Add device filter functionality to enable users to filter and select devices rather than browsing through the pages while scheduling the scan. The existing process allows to filter DNAC center but not the devices Path:- Admin settings > Data collection > New Scheduled Scan ... View more

When I access a device for evaluation, I'd like to know if we had multiple cases opened on that device, or even be able to reopen an case that was closed unresolved on that device if necessary. ... View more

Under normal circumstances, allowing the inventory collection to run on a set schedule is fine, it would be nice to be able to do so manually. If, for example, you add numerous devices into DNAC, and would like to see that inventory within CX Cloud, you may not want to wait until your scheduled collection. (in the meantime, you can just modify your schedule to scan earlier. Having a manual collect would be more convenient.) ... View more

Hi Team, For myself, I would like to see an option to be able to view the web page in a dark version This is because the webpage contains a lot of white pieces, and it may be more eye-friendly to have a dark theme ... View more

Send e-mail notification for expiring licenses within the next 3 months ... View more

It would provide a fast way to get back to the Home screen without hovering and clicking refresh on "My Portfolio" ... View more

I think it would be helpful to see the history of when a diagnostic scan was performed on a given object. Regardless of whether you run this manually or automatically, being able to click onto an object and view the scan history would be a useful in troubleshooting. ... View more