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The topology is IPCC Enterprise 7.0 using CVP. A call lands on a gateway is serviced by CVP and then lands on an agent that is a CTIOS agent. The agent wishes to conference the CVP into the conversation for a Main IVR Menu. All CVP Scripting is done ...
hiwe are using CVP (IVR) . Now when ever customer dials in ,IVR prompts customer Press 1 for billing ,Press 2 for sales ,Press 3 for pin change . and press 9 to talk to agent.we have enabled bargin option . Now what we want that customer should liste...
hi yes you can have screen pop up with Cisco CTIOS release, Call Variables are used to store data for the call , such as customer name, account number, dialed number identification service (DNIS) and so forth , you can see these variables in CTIOS cl...
hi It can reside with UCCE servers , but its not good practice, try to configure domain controller on different server than UCCE . please rate if helpfulRegardsIrfan Tariq Javed
