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I'm following the example from herehttps://github.com/WebexSamples/webex-contact-center-api-samples/blob/9b420bb25103ffec44bb4efa87e71bb297df653e/reporting-samples/graphql-sample/More%20Examples/totalCallsByAni.graphql#L3And I'm unable to get anythin...
I'm using the following API to perform a consult
Desktop.agentContact.consult
The consult works, however, I can't see how we "complete" the consult. If the agent presses "end" we end the interaction, same if the agent hangs up, etc.
I'm assuming I...
Yeah, seems crazy that you can configure some components and be super flexible, but others like this is super complicated hack to make work. This is one of many I've experienced so far.
This doesn't help, because a 1 second wrap up with stop the customer wrap up application from executing. We need the wrap up time to be 20-30 seconds in our case.
The only way I can see it working is to simulate a mouse click on the customer app / w...
