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We are installing Remote Call centre for our existing Hosted IPCC setup. The remote end will have Voice Gateway (AS5350), CCM & IP Phones and ICM PG's We would like to seek input from the team whether it is advicable to have a Firewall (PIX) in betwe...
Hi All,Could anyone please let me know what is the difference between Cisco SP Base and Smartnet Service. I tried reading some docs on the net, but looks very similar for me.Thanks in advance.
Hi,The central controller time on Hosted IPCC is ahead by 5 mins with acutal region time. Can this be changed and brought back to the actual reagion time. If yes? how can this be achieved.Any pre-requisites or procedure to be followed.Regards,Infolin...
Hi, Ours is a hosted IPCC setup, ISN with Gatekeeper in NAM/ICM Model with voice gateways deplyed at remote locations connected though Leased lines. We are doing a POC for routign the calls through Internet based VPN from one location. VPN is implete...
Hi All,I need some help to resolve the problem I am facing on the configuration.config : PIX515E Ver 6.3(1), with 6 interfaces, Outside interface is connected to Internet router and assigned Public IP. Internet access is configured for Users connecte...
Thank you adignan for your reply.Ours is a Hosted IPCC ver 5.0, with 4 customer instances running and live. One is an Airline reservatrion and other one is national directory enquiry, these are most critical and other 2 customer service processes.Sto...
Hi,Thank you for your Input. I tried telneting from these hosts to the SMTP port of the server also, but there agian I used the name of the SMTP Server. Your input has been rally helpful.Best regards,
