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Hi, Expertise,
I lost SX20 admin password, and try to reset the device on following step, but failed. PLEASE HELP.
1. Power down the system by pressing and holding the
power button until the LED light goes out completely and
the system shuts down.
...
Hi, Magnus,
Appreciated for your help.
the P/N is 68-100350-02 A0+
the S/N is FDO191318VA
Yes, we do not have touch panel.
We opened a case to Cisco TAC team ,While Cisco China TAC team do not have solution.
When we asked for RMA replacement, Ci...
Hi, Magnus,
We will try to do following your comments here: " if you count to 11-12 while holding in the button and then press the button rapidly twice it should factory reset even if the led does not blink." and will update you the result.
thanks ...
