Hi, Ben, here's a known issue that icon will look like this when desktop color depth is lower than 32 bits. BTW, what version PT are you using?

This issue has been fixed in T31.6 PT release, but I'm afraid it will take a while to the site you are using.

Hi, Peter, this issue has been reproduced by Eng, they are doing research to see how to fix it, will keep you posted.

Thanks for bringing up this issue, Eng team will investigate and update later.

I can't discuss release timing in this public community.  We can continue the conversation in the private Customer Connection Program forum, though.  I invite you to join here : http://www.cisco.com/go/ccp and we can discuss further in those forums.