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Hi,I am using Finesse API to show agent details for supervisor. Currently I am showing agent name and state. I am retrieving that information using Team API. Now I am looking for the way how to show phone number of customer who agent is talking with...
Hi everyone,I am playing with Finesse server and unable to enable queue statistics.I have started Unified Contact Center Express 11.5 sandbox and used Cisco Finesse Desktop API to retrieve queue statistics. Response which I got contained only values ...
I still have related question:As I understand Finesse gadgets use Finesse.js library to get data which they need from Finesse. This library is some kind of Finesse REST API wrapper and uses API functions to communicate with Finesse. Now when I checke...
