About briwilli@cisco.com

briwilli@cisco.com · 08-22-2017

A customer has an iOS app to which Expert Assist 11.5 SDK features have been added. One of the app Views contains a form with several labels and text edit fields, a couple of which (PAN and PID numbers) must be masked from the agent in co-browse. The...

briwilli@cisco.com · 05-16-2016

Too many popup notifications for co-browse in REM client with Expert Assist in co-browse only mode: iOs CSDK enabled app is started. An initial call is placed using the REM advanced SDK , and we start Expert Assist in co-browse only mode. Agent click...

briwilli@cisco.com · 05-04-2016

This error was reported to me by a customer with REM SDK 10.6.3 and Expert Assist SDK 10.6.1 for both Android and iOS apps. I have replicated the customer results with a different iOS app in a different REAS lab.When I assure previous call and sessio...

briwilli@cisco.com · 08-27-2017

Hi Rob,I’m not finding any conflicting tags that would cause the entire form to be masked, as opposed to the 2 text boxes we want masked. I’m going to try to involve the original developers to explain how the UI gets built, because it looks to me as ...

briwilli@cisco.com · 08-23-2017

Hi Robert,I wanted to clarify the point about supported feature of Form masking before advising the customer and partner: in this case we are talking about an iOS native app and the form itself consists of a native view, not a webview. Is the native ...

briwilli@cisco.com · 06-01-2016

Hi Robert,I want to thank you so much for your support. It seems as if the whole train of issues related to using Expert Assist co-browse in conjunction with the CSDK (advanced) has to to with properly cleaning up sessions at the right time in the ri...

briwilli@cisco.com · 05-18-2016

Hi Robert.Issue 3 occurs in an app that is a combination of using the advanced CSDK for the calling and starting the ExpertAssist SDK in co-browse only mode.Brien

briwilli@cisco.com · 05-17-2016

Hi Robert,Right, for your question 1, I thought the problem might have been that the customer's client app was just not generating a new correlation ID. So, the real issue that surprised me was the issue as in question 3 where new correlation ID's ar...

Member Since	‎10-05-2010 09:55 AM
Date Last Visited	‎09-27-2018 04:54 AM
Posts	12
Total Helpful Votes Received	1

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iOS Content Masking covers more than intended elements

Too many popup notifications for co-browse in REM client with Expert Assist in co-browse only mode

Co-browse not working with REM SDK and Expert Assist in same app instance for calls number 2 ...

Re: iOS Content Masking covers more than intended elements

Re: iOS Content Masking covers more than intended elements

Re: Co-browse not working with REM SDK and Expert Assist in same app instance for calls number 2 ...

Re: Co-browse not working with REM SDK and Expert Assist in same app instance for calls number 2 ...

Re: Co-browse not working with REM SDK and Expert Assist in same app instance for calls number 2 ...