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Is it possible to create and deploy a Java class to extend the call start and call end classes using the Java API without using Call Studio?Or, if that is not possible, can a global logger be added without using Call Studio? Ideally we would do what...
We are attempting to acquire a record when a call is queued in a UCCE environment (indication of calls waiting). So far it looks to be called the CALL_QUEUED_EVENT and it should come from the CTI Server. This being said, we don't seem to get the ev...
We would like to create an app that implements the start of call class for all calls that hit the VXML server. We have tried dropping the jar file in the common lib folder, but that doesn't seem to work. Does the Java API only work for Call Studio ap...
Sounds good, we did try that but we are trying to get a little more information about a call before it hits an agent on a per call basis. Another question along the same lines.Can we send any special data using a script or variables that would get s...
Is there any way for an application to get a notification that there is a call in queue on a UCCE environment? I know the IPCC Supervisor Desktop does some polling to get this information and seems to show both calls waiting and longest waiting call...
