Is it possible to create and deploy a Java class to extend the call start and call end classes using the Java API without using Call Studio?Or, if that is not possible, can a global logger be added without using Call Studio?  Ideally we would do what...

We are attempting to acquire a record when a call is queued in a UCCE environment (indication of calls waiting).  So far it looks to be called the CALL_QUEUED_EVENT and it should come from the CTI Server.  This being said, we don't seem to get the ev...