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Hi , I have put below a logic and illustrated the same as an example to do so , Tis should help Regards,Ramkumar"E.g : Route calls based on Contacts waiting time in particular CSQ. The same can be configured in IPCC Express script as follows1. Che...
Hi ,Use the Wallboard integration capability to query Real Time SQL data.The detailed instructions for wallboard integration are in the Admin guide:http://www.cisco.com/univercd/cc/td/doc/product/voice/sw_ap_to/apps_3_5/english/admn_app/apadm35.pdf
Hi ,If you take a look at the the editor step reference guide:http://www.cisco.com/univercd/cc/td/doc/product/voice/sw_ap_to/apps_3_5/english/admn_app/step.pdf.We can see that the value of the delay set as Length of time (in seconds) or an expressio...
Hi Tommer ,For answers you question , I would recommend you to take a look at the following Techical info.For recording considerations:http://www.cisco.com/application/pdf/en/us/guest/products/ps1846/c1028/cdccont_0900aecd800f351c.pdfPage :6-14 For t...
