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I have a site that has UM 3.1.3 Exch5.5 offbox that is due to upgrade to Exchange 2003. The domain name will change as part of this. I will upgrade Unity to 4.0.5 prior to making any changes.Do I still have to do a DiRT then rebuild the box to do t...
IPCCX 3.5.3In real time reporting I can see 1 call waiting in all of my queues which has been there >24hrs, but there is no call in waiting in the queue?Any ideas where this call may be appearing from?Cheers,NJ.
IPCC Express 3.5.3Some agents are complaining that the ent data pop is launching too slowing so that cannot answer the caller appropriately. I know they can have the CAD as always open, but is there a way in the script to show the ent data, delay fo...
Unity 4.0.4sr1 CCM 4.1.3 (recently upgraded) TSP 7.0.4 UM install with Exchange 2003On message playback (for new & saved messages) some subs are reporting that they get silence during message playback.I've noticed that when this silence occurs the ...
IPCCX 3.5.3 Standalone ICD install.Is it ok (supported by TAC) to install CRS as a member server. If so, is it ok to change from a workgroup to domain after CRS is installed? What are the implications etc?I'm only thinking of this to make it easier...
I guess as long as your are prepared to pay for UM licenses for all users you can create VM only accounts in AD etc & hide these from the GAL to give you effectively VM only users. You'd effectively be doing a UM installation anyways as the Ex2003 ...
Thanks for the reply. I was looking in the doc:How to Adjust the Time Available for IPCC Express ICD Agents to Answer CallsAdjusting the timeouts works ok, but not if the agents have auto-answer to headsets.Any ideas?Cheers,NJ.
I guess you're testing this at the mo? Can you still boot from the disks on the primary server?If you can you should be able to boot from them on the cold svr as the SCSI RAID config is held on the drives themselves. If the drives have been failed ...
Hello.I think in the SRND it says that you can 'hot-swap' the SCSI RAID drives out - that is disconnect them when the server is operational, then these disks that are popped can then be used to boot the cold standby.Although this should work in theor...
