I have an IVR script that presents a menu with four options for a caller to select from to be directed to the appropriate department. I need to find a way to report on how many calls were handled by this script and a percentage breakout or count of ...

I am running three IVR's with version 2.2(4) and need to know what the daily port usage is on these servers. Is there a built-in report or a third party program that can generate this information for me?

I am running an IPCC solution and need to know how to attach a timestamp to all calls that get queued to our VRU for tracking purposes.

I have two Call Center sites and a CallManger cluster in each site. Recently, deployed Unity at one site (site A) and need to route all calls on one specific number to the Unity server. I need a way to route or transfer these calls that hit the 2nd...

I need to know what steps are necessary to filter outbound traffic.