Muhammad -When the call starts - the ANI is identified below along with the EWT. The callback will not happen until the EWT timer has counted down.15:56:41.238,,start,ani,21262038489415:56:41.519,Get Status_01,data,ewt,117I noticed that the number i...
There is no failure in your callback engine log. You should be reviewing your Callback Wait application logs. This is where you will find the progress of the call (waiting until the EWT timer has run down) and where the call back occurs.
Looks like your error is in the Validate_01 node. Becasue of the error - the call is going out of the Exit Error path - which sends the call to the queue. Here is the snipet from your log with the error:14:15:42.926,Validate_01,element,warning,"...
I have the same problem as fisenkoevgen. My Reporting server is configured and licensed - showing as Up. Calls are failing the Courtesy Callback.172.28.80.10.1393615877487.9.CallbackEntry,02/28/2014 11:31:17.581,Enter Queue_01,custom,Callback_Enter...
