About wieland.cd

wieland.cd · 12-13-2016

We've using CUCM 9.1.1 / UCCX 9.0.2 / IM & Presence (CUPS?) 9.1.1 I have 30 UCCX call centre staff defined and I use EM profiles to control access to their IPCC extensions... in which case their IPCC is listed first then their personal line. 5 of th...

Solution ... or more · 02-22-2017

Solution ... or more accurately root cause discovered. The users in question were calling from their secondary line and Jabber was caching that information. That is why only some users displayed two extensions in separate entries when looking them u...

Mark, that's some good · 12-16-2016

Mark, that's some good details for me to check out. Unfortunately in version 9.x that menu doesn't exist I can't modify the attribute mappings so easily. I believe in 9.x I could only find roll your own xml and put it on the tftp server manually. ...

Clarification ... We're using · 12-15-2016

Clarification ... We're using Jabber strictly for IM, we're not using the softphone capabilities. The contact centre users all have Cisco 7942 phones. Thus I don't see how softphone/deskphone mode would come into play here and don't recall coming a...

Member Since	‎04-18-2015 08:59 PM
Date Last Visited	‎07-18-2018 12:03 AM
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Jabber finds both primary and IPCC extensions (for some users)

Solution ... or more

Mark, that's some good

Clarification ... We're using